Long John Silver's | A&W

3.4
811 reviews
Seacret Society

About

Fast Food RestaurantSeafood RestaurantTake Out RestaurantChicken Restaurant
Real seafood should be sourced from real sea-places, like, you know, oceans. So that's exactly where we source our wild-caught Alaska pollock, wild-caught Alaska salmon, and wild-caught north Pacific cod. We’re no one trick sea pony.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Long John Silver's | A&W
106 Moraine Pointe Plaza, Butler, PA
16001, United States

Hours

Reviews

3.4
811 reviews
5 stars
280
4 stars
165
3 stars
121
2 stars
78
1 star
167

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and unresponsive staff.

Food Quality

Many reviews highlighted poor food quality, including overcooked, cold, and greasy items.

Cleanliness

Numerous complaints about dirty conditions in the dining area and restrooms.

Staffing Problems

Several customers noted that the restaurant appeared understaffed, leading to delays and poor service.

Customer Experience

Mixed reviews on customer service, with some praising individual staff members while others reported rudeness.
  • VM
    val mc
    Nov 7, 2025
    5.0
    Good food but no coleslaw, ice cream, cheese curds. Kind of not the same without coleslaw. We weren't the only ones upset with their order either.
  • JC
    Jace Cannon
    Nov 7, 2025
    1.0
    I’m honestly sad how bad this place is it was one of my child hood favs and it was nice and clean but this place is disappointing my food was cold it took 30min for a salmon taco this place should just shut down but it is really sad to see where it is today
  • NN
    Neil
    Nov 5, 2025
    1.0
    Absolutely worst experience I've ever had with food service. Placed a mobile order and it took them over and hour to even acknowledge me being there after I talked to multiple employees who did absolutely nothing to solve this. I eventually had to get my money back because after the hour being there they hadn't even started my order. I've decided to never go back to ths location because of how I was treated. I'd being willing to bet they never do anything about it considering I left my number and the GM never called me. This was about 2 months ago but I know it's still relevant because many people have told me about other terrible experiences they had since then.
  • GS
    George Scott
    Nov 3, 2025
    3.0
    The food was okay my root beer tasted like cream soda.
  • JH
    Jeremy Hamilton
    Oct 13, 2025
    1.0
    Drove from cranberry twp to this establishment Saturday for lunch at 12:30 before going to an event with friends and the doors were locked during normal business hours but the drive thru was open? Not only was this a major inconvenience because I personally can not see burning gas that I paid for sitting in your drive thru line waiting to spend my money at your establishment. This is not the first time we’ve went to the establishment and the doors were locked during business hours. Not only is it an inconvenience it’s also an osha violation and a fire safety concern for employees to lock theirselves in an establishment during routine hours. This needs to be addressed before I escalate matters for failure to answer phones at managing offices I don’t understand your business ethics but how many other patrons want to see your business abolished and something worth while in its place?

Frequently Asked Questions About Long John Silver's | A&W

Can I order online and pickup in store?

Yes! Order online and pickup in store at participating Long John Silver's restaurants. Find your local LJS here: https://www.ljsilvers.com/locations

Can I see a menu?

You can see a menu here: https://www.ljsilvers.com/menu/