McDonald's

3.5
1369 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1240 Bristol Pike, Bensalem, PA
19020, United States

Hours

Reviews

3.5
1,369 reviews
5 stars
524
4 stars
275
3 stars
203
2 stars
108
1 star
259

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

Several reviews highlighted issues with food quality, such as cold or improperly prepared items, while a few praised the freshness of the food.

Cleanliness

Many customers noted unsanitary conditions in the dining area, including dirty tables and floors.

Staff Attitude

Feedback varied on staff demeanor, with some praising friendly service while others reported rudeness and lack of attention.

Value for Money

Customers expressed dissatisfaction with pricing, feeling that the quality of food did not justify the cost.
  • DL
    Denys Lukian
    2 days ago
    1.0
    This is the worst Mac I've ever been to. It's always closed in the evening. If you go there after 6pm, be prepared for the door to be locked.
  • SH
    Stanton Hamilton
    Nov 11, 2025
    1.0
    Burgers were dripping with grease
  • JB
    John Beatty
    Oct 25, 2025
    5.0
    Big mack .and the quarter pounder.and can never beat there fries.however we wanted breakfast at 1050 am and it wasn't available .but the hot and fresh lunch worked just as well .sausage eag and cheese. Maybe next time
  • TT
    TMG
    Oct 22, 2025
    5.0
    My neighbor and I stop almost every morning for our coffee. The boys that work the front are very professional and respectful. They are always very pleasant and just set the mood for the day. The coffee is always hot and fresh and the service is excellent.
  • SG
    Shay G
    Oct 4, 2025
    3.0
    At least my food was served hot. When I arrived nobody was taking orders at the register, one of the kiosks was out of order and the one I used was buggy and did not provide me with an order number or ticket and the screen on the wall showing order status wasn't working either. I stood at the counter for several minutes saying "Excuse me" and trying to get someone's attention but was continually ignored despite at least 4 staff members being in the front (and the store was practically empty, 2-3 guests max) once I confirmed that they had my order I waited for a short time until my food was served. First, it was missing the sodas and milkshake so I had to wait while they refilled the milkshake machine then I had to remind them again about the drinks. The McDonaldland shake was haphazardly slapped together and looked nothing like the photo and certainly not appealing which was very disappointing to my daughter. After sitting down at the filthy table (every table was dirty, the cleanest one I found had little pieces of hair all over it) I realized they forgot our nugget sauces as usual. I went back to the counter and again said "Excuse me" several times to no avail. 4 guys stood there chatting, 1 in a yellow shirt looked right at me and never bothered to ask if I needed help despite me saying Excuse me, it was like I was invisible. I've seen this trend in most fast food establishments, the staff keep their backs towards the counter even when they aren't expediting orders so that they do not have to engage/acknowledge the customers. Finally the man next to me who was waiting for an order pointed to me and told them I needed help. Of course by the time I got my sauce my nuggets were cold. The music in the dining area was so loud that it was unpleasant and difficult to hear my own child sitting next to me. I will say that while the service was poor at best the staff was polite when they did help.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 1240 Bristol Pike, Bensalem?

McDonald's at 1240 Bristol Pike, Bensalem is open from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 6:00 AM to midnight on Friday and Saturday.

Does this McDonald's location offer drive-thru service, and what are the hours?

Yes, this McDonald's location has a drive-thru open from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.