McDonald's

3.5
1742 reviews
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Business Details

1379 W Central, Sutherlin, OR
97479, United States
(541) 459-0931
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1379 W Central, Sutherlin, OR
97479, United States

Hours

Reviews

3.5
1,742 reviews
5 stars
567
4 stars
395
3 stars
375
2 stars
153
1 star
252

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported cold, stale, or poorly prepared food, with several mentioning issues with specific items like fries and burgers.

Service Issues

Numerous reviews highlighted problems with incorrect orders, rude staff, and long wait times, indicating a lack of effective management and training.

Cleanliness

Several customers noted unsanitary conditions in the restaurant and bathrooms, suggesting a need for better maintenance.

Customer Service

While some reviews praised friendly staff, many others reported unprofessional behavior and a lack of customer care, especially during busy times.

Inconsistent Experience

Customers experienced a wide range of service quality, with some having positive interactions while others faced significant issues.
  • LW
    Levi W.
    Nov 14, 2025
    1.0
    I have been here multiple times there’s never a time where anything happens right…
  • HP
    Hope Pichette
    Nov 8, 2025
    4.0
    Sometimes fast sometimes slow. Depends on the day. Otherwise great option when in a hurry!
  • PC
    Patti Curtis
    Oct 26, 2025
    1.0
    Stopped for a quick breakfast and ordered 2 bagel sandwiches. Both of the sandwiches were cold, the bagels were hard and the cheese wasn't melted. Took the back and the manager snickered at us and laughed. Did not refund the money and didn't replace the sandwiches. Don't go there.
  • KC
    Kris Collins
    Oct 24, 2025
    2.0
    I don't know why, but I don't think I've ever gotten the correct order here. Lol. But it's open late.
  • JJ
    Jenny Johnston
    Oct 15, 2025
    1.0
    This McDonalds location tried to refuse to give us food after we had a receipt. We ordered through the app and PAID for the meal. We had a RECEIPT and an order number and they argued that they needed money for the order. The entire staff is incompetent, including the manager. I gave them my phone to view the receipt and to see there was no further action that could be done our end. Even though we are residents of this town, we will NEVER return here. I’m appalled at the way we were treated. What would you have done in this situation????
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Sutherlin, OR?

McDonald's in Sutherlin is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's in Sutherlin offers 24/7 drive-thru service.