Numerous customers reported slow service, long wait times, and order inaccuracies, particularly during late-night hours.
Cleanliness Concerns
Several reviews highlighted unsanitary conditions, including dirty tables and bathrooms, as well as staff not following hygiene protocols.
Mixed Food Quality
While some customers enjoyed fresh food, others complained about poorly assembled items, missing ingredients, and inconsistent quality.
Staff Attitude
Feedback indicated a range of staff attitudes, with some employees praised for their friendliness and efficiency, while others were described as rude or unhelpful.
Drive-Thru Experience
Customers expressed frustration with the drive-thru service, citing issues with order accuracy and being asked to wait in the parking lot.
JK
Jacob Koleman
6 days ago
2.0
After the new reconstruction, they got rid of the soda fountains for refills, which sucks stop being so damn cheap ! The big Mac barley has any sauce on it now, unlike before
And the service is slow
I waited 20 minutes for my breakfast order after asking almost every employee, including the manager, where my order was
RR
Reiva
Nov 17, 2025
4.0
Fast good service and food. Atmosphere is gone since the renovation
ZK
ZOUHIR KHALID
Nov 16, 2025
4.0
I really like the new renovation, more seating, clean tables, and a nicer counter. I just wish there were more tissues and straws available.
CD
chris dietrich
Nov 15, 2025
3.0
Only the drive thru was open at 10am and no signs visible to notify us before we pulled off the road. No bathroom visit.... :(
TF
Totoro Foo
Nov 14, 2025
1.0
I waited a long time to pay because the cashier was negligent and long wait for order. And they gave me wrong order.
What are the operating hours of McDonald's at 3500 Major Mackenzie Drive West?
McDonald's at 3500 Major Mackenzie Drive West is open 24 hours a day, every day of the week.
Does this McDonald's location offer delivery and in-store pickup?
Yes, this McDonald's offers both in-store pickup and delivery services.
Is there a drive-through service available at this McDonald's?
Yes, this McDonald's features a drive-through that is open 24/7.
What meal times are served at this McDonald's?
This McDonald's serves breakfast, lunch, and dinner.
What payment methods are accepted at McDonald's on Major Mackenzie Drive?
Payment options include American Express, cash, Discover, MasterCard, and Visa.
Is there a children's menu available at this McDonald's?
Yes, this location has a children's menu and welcomes families and children.
Can I get coffee and dessert at this McDonald's?
Yes, coffee and desserts are served at this McDonald's.
What nearby restaurants can I visit along with McDonald's?
Nearby restaurants include Ichiki Japanese & Thai Restaurant, Symposium Café Restaurant & Lounge, Berlin Doner & Kebab, Tim Hortons, and Vivo Pizza and Pasta, providing a variety of cuisines from Japanese and Thai to Turkish and Italian.
Are there any nearby places to get coffee or a casual meal after visiting McDonald's?
Yes, you can visit Tim Hortons for coffee and casual eats or Symposium Café Restaurant & Lounge for breakfast and desserts, both located nearby.
Where can I park when visiting McDonald's at Major Mackenzie Drive West?
There is parking available nearby at 3420 - 3560 Major Mackenzie Drive West Parking- Precise ParkLink.