Many customers reported issues with incorrect orders, including missing items and wrong modifications.
Service Speed
Numerous reviews highlighted slow service, particularly during peak hours, with long wait times for food and drinks.
Staff Attitude
Feedback indicated a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.
Cleanliness
Several customers expressed concerns about the cleanliness of the restaurant and restrooms, with some describing unsanitary conditions.
Food Quality
Customers noted inconsistent food quality, with reports of cold or improperly prepared items.
MJ
Mohammed Jolhan
2 days ago
5.0
Whoever is filling the fries needs a raise. For the first time ever I get my fries full as they should be every time! Very Satisfied!
HP
Hari Patel
Nov 8, 2025
1.0
No one to attend at cashier desk for 15 straight minutes
JC
J C
Oct 26, 2025
1.0
I come to this location often in the morning and it's quite infuriating how often they're out of cookies or their espresso machine is down. Like c'mon people get your stuff together. You'd think they'd have that stuff available in the morning??? I'm on break when I come in so I don't have the time for their incompetence. I also come here early in the morning on my way into work some days for a coffee and they say they can't serve anyone for about 15 or 20 minutes because of changeover or cleaning or whatever. Super frustrating location to visit. I will say they've gotten better around 3:30am when I come in for a coffee but it's around the 7:30am time they need to work on.....
JD
Jose Luis Daza
Oct 19, 2025
1.0
We recently went to this location to Go. To our surprises when we got home the big Mac my wife ordered only had 1 patty on it. No sights of any condiments. A complete empty side of a big Mac. What a let down.
NA
Niloofar Azar
Oct 16, 2025
1.0
I had a very disappointing experience at this McDonald’s this morning.
I ordered a latte through the drive-thru and was asked to park in the “red spot” to wait for it. I waited for almost 20 minutes, but my coffee never arrived.
When I finally went inside to ask, the staff told me they had completely forgotten about my order. They said they would make it right away, but at that point, I was already late for work and had to leave without the coffee I paid for. 20 minutes for a coffee!!!!!!!
This location is always disorganized and careless with customer orders. It’s very frustrating to see such a lack of attention and customer service. I hope management seriously improves their process because this is unacceptable.
What are the opening hours for McDonald's on Dougall Avenue?
McDonald's at 3354 Dougall Avenue is open 24 hours a day, 7 days a week.
Does McDonald's offer drive-through service and when is it available?
Yes, McDonald's has a drive-through that operates 24/7 every day of the week.
Can I order delivery from this McDonald's location?
Yes, McDonald's offers delivery service 24 hours a day, 7 days a week.
Are in-store pickup options available at this McDonald's?
Yes, in-store pickup is available at McDonald's on Dougall Avenue.
What types of meals are served at this McDonald's?
This McDonald's serves breakfast, lunch, and dinner.
What payment methods does this McDonald's location accept?
They accept American Express, cash, Discover, Mastercard, and Visa.
Is there a mobile app I can use to order from McDonald's?
Yes, you can use the My McD’s app available for Android and iOS to order.
Which nearby fast food restaurants are close to McDonald's on Dougall Avenue?
Nearby fast food options include Subway and Hamoudi's Shawarma, which offer sandwich and Middle Eastern cuisine respectively.
Are there any nearby bakeries or dessert shops near McDonald's?
Yes, The Pastry Place and Bake Shop and Pastry Palace & Bakeshop are nearby if you want to enjoy desserts after your meal.
What nearby amenities can help me find McDonald's or enjoy activities before or after my visit?
Nearby amenities include TD Bank branches for your financial needs, Goodlife Fitness for workouts, and Signature Tributes Event Centre for events and concerts.