McDonald's

3.7
3334 reviews
Drive Thru McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
1301 Brock St. South, WHITBY, ON
L1N 9K2, Canada

Hours

Reviews

3.7
3,334 reviews
5 stars
1,216
4 stars
935
3 stars
524
2 stars
204
1 star
455

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Service Speed

Inconsistent wait times reported, with some customers experiencing long delays for simple orders.

Staff Attitude

Mixed feedback on staff behavior, with some praising friendliness while others report rudeness and unprofessionalism.

Cleanliness

Reports of cleanliness vary, with some customers noting clean facilities while others mention dirty tables and restrooms.

Food Quality

Concerns about food quality, including cold items and incorrect preparation, impacting overall satisfaction.
  • CS
    Christine Schneider
    Nov 16, 2025
    1.0
    Mobile ordered this morning.. drove over to this location and waitn in drive-thru got told to it be 1 min ....got an alert on my phone order ready and 10 mins later window opens she said pull up to #1.. we asked y she says um we didn't have any hashbrowns.. ok well how come no one said anything before this ..she replies i dont know..we pull up and the app says we collected our order 15 mins ago ... 25 mins in total....... communication.......
  • RB
    Rose Boyce
    Nov 14, 2025
    1.0
    The people working here might be the slowest, rudest I’ve ever seen. Waited about 20 minutes for 2 meals and both were wrong?? The lobby was also very clearly dirty, I can understand they’re busy, what I can’t understand is why they collectively share a singular brain cell. Do yourself a favour and drive the extra few minutes to another location. You’d be waiting a longer time for cold food here than it would take to get there.
  • CC
    Corena Cole
    Nov 14, 2025
    3.0
    Was so excited to try the Triple Pickle McCrispy Sandwich!! All those pickles!! What a disappointment!! 2 pickle pieces, searching through the lettuce to find the pickle crisps. The pickle sauce was good but the sandwich was sorely lacking in pickles. Come on McDonald’s do better than that. If you are gonna promote an extra pickle sandwich goodness.. at least put pickles on it!!
  • RB
    ricky bobbie
    Nov 11, 2025
    1.0
    Please, stop eating here. Convenience shouldn’t come at the expense of our health. The food may be fast, but the harm could last generations. When you see how cancer and autism have skyrocketed over the past 70 years, it’s hard not to believe that what’s in our food — the chemicals, preservatives, and shortcuts — is quietly destroying us. Research the ingredients and chemicals McDonalds uses in their food. It shouldn't be a hard decision after that.
  • SB
    Sara Biggs
    Oct 31, 2025
    1.0
    I just wanted to take time to say this is the most inconsistent and unprofessional McDonald’s I’ve ever been to. I had an issue with my breakfast sandwich combo and when I went to deal with the situation I was told to go into the abolishment but I told them I was unable to as it’s my break on work and I had to go back to the office. I then went the next day and another woman told me I could get the refund at the next window, I go to the next window and I’m told the same thing again to go inside. So I told them I’ll call the store itself and ask for the manger that way since I can’t simply speak to the right person I need to speak to. I call and they say it’s been too late and I don’t have the food meanwhile I had the food the first day and showed them. They offered me coupons for my trouble and I’ve never received no coupons. I’m very disappointed as we always go to get breakfast and spend lots of money in there and this is the kind of things I am dealing with.

Frequently Asked Questions About McDonald's

What are McDonald's Brock location's regular opening hours?

McDonald's at 1301 Brock St. South, Whitby, is open 24 hours every day of the week.

Does this McDonald's offer drive-through service?

Yes, the drive-through is open 24/7 throughout the week, providing convenient service at all hours.