Numerous customers reported long wait times, incorrect orders, and poor service from staff, including rudeness and lack of attention.
Food Quality
Feedback on food quality was mixed, with some customers noting cold or poorly prepared items, while others appreciated the taste and freshness.
Cleanliness
The location was generally noted for being clean, although some reviews mentioned concerns about staff hygiene practices.
Staff Attitude
Customer experiences with staff varied widely, with some praising friendly service while others reported rude or unhelpful interactions.
Efficiency
While some customers experienced quick service during busy times, many others expressed frustration over slow service and disorganization.
MC
Mohd Rizwan Choudhary
3 days ago
1.0
Dear McDonalds.
Chcek the quality and thickness of your strawberry shake which I ordered recently.
It was soo thick, warm and extra sweet I think one who was making it he added the half bottle in it.
I have to use extra straw so blend it and broke one of it during the process.
I am gonna add a compliant to food safety Ontario for bad food quality and immediately I got stomach issue from same bad drink.
You deserve zero for this and a right action with penalty by food safety department.
Terrible service so far.
HJ
Hemakshi Jani
Nov 16, 2025
1.0
This is absolutely not done. We ordered spicy McVeggie and these guys gave us the chicken burger inside a McVeggie burger packet. We don't even eat eggs and we had to bite down the chicken burger unknowlingly. The staff just apologized and were very occupied. We understand that it is a mistake from your end but from our end it's a blunder which we had to face. So not done. Literally unsatisfied and disappointed with the service. Never going to McD anymore. Worst time.
JO
Jessica O
Nov 16, 2025
2.0
The mcdonalds wasn't even busy when I was there, 1 person was dedicated to drinks. I ordered a coffee with 2 milk, and got a coffee that is 1/2 filled with cream. I make the same order at other mcdonalds and never received anything like this. How can you mess up a simple coffee when you have max 2 drinks to manage at a time. This location is also always busy and never seem to have enough staff because it takes a long time to receive your order. Have also been there before where I just order a coffee, I see it placed on the rack ready to go and it takes the other worker 5 mins to give it to me.
LT
Lysenne Tran
Nov 14, 2025
5.0
Michelle is a very genuine & generous manager; sheβs what delighted my experience today! this place deserves an increase in stars π¦π₯π
KA
Kevin Agustin
Nov 10, 2025
4.0
I did just want to shout out a worker at this location, I've dealt with an off and on stutter my whole life and this time it was pretty bad, all the kiosk were in use so I had to order at front counter, the person who was there was super nice and helped me through my order. I really appreciated that.
What are the operating hours of McDonald's at 65 Front Street West, Toronto?
McDonald's is open daily from 5:30 AM to 11:59 PM on weekdays and from 6:30 AM to 11:59 PM on weekends.
Does this McDonald's location offer drive-through service?
No, the McDonald's at this location does not offer drive-through service.
Can I pick up my order in-store at this McDonald's?
Yes, in-store pickup is available at this McDonald's; however, delivery is not offered.
What types of meals are served at this McDonald's?
This McDonald's serves breakfast, lunch, and dinner.
What payment options are accepted at McDonald's 65 Front Street West?
Accepted payment options include American Express, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location have facilities for dining in?
Yes, this McDonald's welcomes families and children and offers dine-in services.
Is coffee available at this McDonald's?
Yes, coffee is served at this McDonald's location.
Are there any nearby train stations close to McDonald's at 65 Front Street West?
Yes, McDonald's is close to Union Station, Union Train Station, VIA Rail Canada, VIA Rail-Toronto, and Gare Union de Toronto, making it convenient for travelers to visit before or after their train journeys.
What nearby coffee shops can I visit around McDonald's at Union Stat?
Tim Hortons and Pilot Coffee Roasters are nearby coffee shops where customers can enjoy different coffee options around McDonald's.
Are there other dining options near McDonald's at 65 Front Street West?
Yes, nearby dining options include Taco Bell, Cinnaholic, Grand Tacos Taqueria, Hashtag Desi, and Kibo Market, offering a variety of cuisines.