McDonald's

3.7
1539 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
17 William Kitchen Road, Toronto, ON
M1P 5B7, Canada

Hours

Reviews

3.7
1,539 reviews
5 stars
680
4 stars
337
3 stars
189
2 stars
57
1 star
276

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are friendly and attentive, while others are reported as rude and unhelpful.

Food Quality

Inconsistent food quality; some customers received fresh and well-prepared items, while others reported cold, undercooked, or incorrect orders.

Operational Issues

Frequent complaints about the drive-thru speed, staff shortages, and incorrect information regarding operating hours.

Cleanliness

General cleanliness is noted positively by some, but there are reports of unsanitary conditions in certain areas.

Management Concerns

Several reviews indicate issues with management and staff training, leading to poor customer experiences.
  • JH
    Jeff Hollick (Hollickster)
    Dec 31, 2025
    1.0
    Like usual I attempted a breakfast at McDonald's now at 4:30 not at 4:00 and I was told I cannot order so it is not open 24 hours a day. Remove your 24-hour status or I'm literally going to talk to a lawyer. I am beyond tired of false advertising from your company
  • RK
    Ramesh Kapoor
    Dec 30, 2025
    1.0
    Horrible expierence during the weekend, one of the workers, a black girl working in the front and changing garbages was very rude towards me she kept giving me "looks" that felt unwelcoming and it was for no reason... disgusting customer service, owner needs to check who they are hiring because their workers lack great customer service and do not know how to make a customer leave happy.
  • CE
    Charbel Esksndar
    Dec 9, 2025
    5.0
    You never go wrong with McDonald's. The coffee is fresh and delicious, the sandwiches are yummy, and the service is amazing.
  • MM
    Matt Morton
    Dec 8, 2025
    1.0
    When someone explicitly states that the item on your order is not what you asked for, don't hand it to them anyways and say "that's what's on the order". Not impressed with the drive through service
  • RA
    Ric Joseph Asañas
    Dec 6, 2025
    1.0
    I placed a delivery order through the app around 3:50 AM. I was charged and even received an ETA for my order. Then the DoorDash driver called me saying my order had been cancelled because the store closes at 4 AM. However, when I checked the store’s information, it showed that it’s open 24 hours. Now I have to call the store myself to ask for a refund. This is an unacceptable service.

Frequently Asked Questions About McDonald's

What are the opening hours for dining in at McDonald's at 17 William Kitchen Road?

The dining area at this McDonald's location is open 24 hours every day from Monday to Sunday.

Can I get delivery service from McDonald's 24/7?

Yes, McDonald's offers delivery service 24 hours a day, every day of the week.