Mixed reviews on customer service; some staff are friendly and attentive, while others are reported as rude and unhelpful.
Food Quality
Inconsistent food quality; some customers received fresh and well-prepared items, while others reported cold, undercooked, or incorrect orders.
Operational Issues
Frequent complaints about the drive-thru speed, staff shortages, and incorrect information regarding operating hours.
Cleanliness
General cleanliness is noted positively by some, but there are reports of unsanitary conditions in certain areas.
Management Concerns
Several reviews indicate issues with management and staff training, leading to poor customer experiences.
JH
Jeff Hollick (Hollickster)
Dec 31, 2025
1.0
Like usual I attempted a breakfast at McDonald's now at 4:30 not at 4:00 and I was told I cannot order so it is not open 24 hours a day.
Remove your 24-hour status or I'm literally going to talk to a lawyer.
I am beyond tired of false advertising from your company
RK
Ramesh Kapoor
Dec 30, 2025
1.0
Horrible expierence during the weekend, one of the workers, a black girl working in the front and changing garbages was very rude towards me she kept giving me "looks" that felt unwelcoming and it was for no reason... disgusting customer service, owner needs to check who they are hiring because their workers lack great customer service and do not know how to make a customer leave happy.
CE
Charbel Esksndar
Dec 9, 2025
5.0
You never go wrong with McDonald's. The coffee is fresh and delicious, the sandwiches are yummy, and the service is amazing.
MM
Matt Morton
Dec 8, 2025
1.0
When someone explicitly states that the item on your order is not what you asked for, don't hand it to them anyways and say "that's what's on the order". Not impressed with the drive through service
RA
Ric Joseph Asañas
Dec 6, 2025
1.0
I placed a delivery order through the app around 3:50 AM. I was charged and even received an ETA for my order. Then the DoorDash driver called me saying my order had been cancelled because the store closes at 4 AM. However, when I checked the store’s information, it showed that it’s open 24 hours. Now I have to call the store myself to ask for a refund. This is an unacceptable service.
What are the opening hours for dining in at McDonald's at 17 William Kitchen Road?
The dining area at this McDonald's location is open 24 hours every day from Monday to Sunday.
Can I get delivery service from McDonald's 24/7?
Yes, McDonald's offers delivery service 24 hours a day, every day of the week.
Is drive-through available around the clock at this McDonald's?
Yes, the drive-through at this McDonald's is open 24 hours a day, seven days a week.
What payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Cash, Discover, Mastercard, and Visa.
Does McDonald's at 17 William Kitchen Road serve breakfast, lunch, and dinner?
Yes, this location serves breakfast, lunch, and dinner meals.
Can I pick up my order in-store at this McDonald's?
Yes, McDonald's provides in-store pickup and delivery services.
What type of attire is recommended when visiting this McDonald's?
Casual attire is appropriate when visiting this McDonald's location.
Which nearby transit or shopping locations can help me find this McDonald's?
Kennedy Commons shopping center is nearby, making it a useful landmark when visiting McDonald's at 17 William Kitchen Road.
Are there other dining options around this McDonald's?
Yes, nearby dining options include Subway, Cafe Mirage Grill & Lounge, Mucho Burrito Fresh Mexican Grill, Nando's, Jollibee, Sunset Grill, Dosa Boyz, Chatime Bubble Tea, and Naan Kabob.
What other services are available near McDonald's at 17 William Kitchen Road?
Nearby, you can find financial services such as TD Canada Trust, Meridian Credit Union, and professionals like Ben So - TD Financial Planner, as well as retail stores like Dollarama, Sleep Country Canada, and electronics at Visions Electronics.