Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.
Food Consistency
Many reviews highlighted issues with food quality, including cold items, incorrect orders, and unsatisfactory preparation.
Cleanliness
While some customers noted cleanliness, there were also complaints about unsanitary conditions and maintenance issues.
Customer Experience
Several customers expressed dissatisfaction with their overall experience, citing lack of courtesy and professionalism from staff.
KM
Kyle Mckay
3 days ago
1.0
Order two McFlurrys paid $12.41 and the things are half empty this isn’t the first time McDonald’s gives you half of what you paid for people work hard for their money and expect to receive what they are paying good money for not half of what you pay for this isn’t the first time this has happened either
PL
Peter Lukacs
Jan 4, 2026
5.0
I had an excellent experience at this McDonald’s and felt it was absolutely worth leaving a detailed review. From the moment I walked in, the restaurant was clean, well organized, and welcoming. The dining area, counters, and restrooms were all well maintained, which immediately made a good impression.
The staff truly stood out. Everyone I interacted with was polite, professional, and genuinely friendly. My order was taken efficiently, and the team member made sure everything was correct before finalizing it. Even during a busy period, the staff remained calm, patient, and attentive, which says a lot about their training and teamwork.
My food was prepared quickly and served hot and fresh. The fries were perfectly cooked, crispy, and not overly salty, and the burger was assembled neatly with fresh ingredients. It’s clear that attention was paid to quality and consistency, which isn’t always easy during peak hours.
What I appreciated most was the overall customer service. I never felt rushed, and the staff made eye contact, smiled, and thanked me sincerely. Small details like that really elevate the experience and make customers want to return.
Overall, this McDonald’s delivers exactly what you hope for—and more. Clean environment, fast and accurate service, friendly staff, and consistently good food. I will definitely be coming back and would highly recommend this location to anyone looking for a reliable and pleasant McDonald’s experience.
Keep up the great work!
DW
Donovan Watson
Dec 26, 2025
1.0
I always order extra large coffee with 4 & half cream & 4 sugar it's a hit & miss very sad with this place it's happens all the time
Of to got inside for sugar for my coffee the manager didn't offer to make me a new one or apologize
JH
John Hayes
Dec 26, 2025
1.0
Every time I order from this location there is always a problem I ordered coffee and your staff can’t even stir it instead I have to go home and dirty a dish just to get the glop of sugar at the bottom of my cup to mix
PS
Paula Sawyer
Dec 14, 2025
1.0
me and my husband went to this mcdonald’s where i’d never had a bad experience before. to start the person at the drive through was very hard to hear and understand but we had confirmed that the snack wraps were supposed to be GRILLED chicken, not crispy. my husband has an allergy to corn and commit under any circumstances have the breading at mcdonald’s that they put on there chicken before it goes in the deep fryer. however, before this there was another problem which was the fact that they forgot my fries and we had to re wait in line for fries as our food sat in the car getting colder. usually i wouldn’t make a complaint like this but since i had also ordered chicken with breading we couldn’t even switch meals. he is now left with no food to eat but that he paid for? do better.
What are the operating hours for McDonald's at 500 Welland Ave in St. Catharines?
McDonald's at 500 Welland Ave is open 24 hours a day, 7 days a week.
Does this McDonald's location offer delivery and pickup services?
Yes, this McDonald's offers both in-store pickup and delivery services.
Are drive-through services available at this McDonald's?
Yes, the drive-through is open 24/7, available every day of the week.
What meals are served at McDonald's 500 Welland Ave location?
This McDonald's serves breakfast, lunch, and dinner.
What payment methods are accepted at this McDonald's?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is there a kids' menu available at McDonald's 500 Welland Ave?
Yes, this location offers a children's menu.
Can I order McDonald's food via a mobile app and where can I download it?
Yes, you can order using the My McD’s app available on both the Google Play Store and Apple App Store.
What nearby places can I visit before or after grabbing a meal at McDonald's?
You can visit Bulk Barn for grocery shopping, Sunset Grill for breakfast and brunch, or the Walmart Canada for a wide range of shopping options nearby.
Is there a nearby place to get a haircut near McDonald's at 500 Welland Ave?
Yes, Sam’s Scissors Barber Shop is located nearby if you want a haircut before or after your meal.
Are there other fast food options close to this McDonald's location?
Yes, Wendy's and A&W Canada are nearby fast food restaurants if you want to explore different options.