McDonald's

3.3
2410 reviews
Take-out Drive-Thru
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Business Details

500 Welland Ave, ST CATHARINES, ON
L2M 5V5, Canada
(905) 688-5461
https://www.mcdonalds.com/ca
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About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
500 Welland Ave, ST CATHARINES, ON
L2M 5V5, Canada

Hours

Reviews

3.3
2,410 reviews
5 stars
730
4 stars
507
3 stars
396
2 stars
209
1 star
568

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional staff, with many experiences of slow service and incorrect orders.

Food Quality

Numerous reviews mentioned issues with food quality, including cold meals, incorrect items, and unsanitary conditions.

Order Accuracy

A significant number of customers experienced problems with their orders being incomplete or incorrect, leading to dissatisfaction.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendly service and noted good food quality on occasion.

Drive-Thru Issues

Many reviews highlighted long wait times and inefficiencies in the drive-thru process, with customers often being asked to pull over and wait.
  • GW
    Genny w
    Nov 12, 2025
    5.0
    The staff were friendly enough and the area was clean, which unfortunately is not the norm.In some locations.
  • JJ
    JordanDi123
    Nov 8, 2025
    3.0
    Con: will mess up your order 75% of the time Pro: you will get extra food due to them messing up
  • GL
    Glenn Lane
    Oct 31, 2025
    5.0
    This location is awesome. The staff are great and the food is consistently good. Most importantly the coffee is better than the Tim's across the street!
  • RP
    Rob Peters
    Oct 9, 2025
    1.0
    3rd time items were forgot in my order at drive thru. Your employees are rude and are incompetent. If your in customer service and cant serve a customer properly that means you shouldn't have a job.
  • JP
    Justin Playter
    Oct 7, 2025
    1.0
    If you are planning on going inside plan to use the self serve kiosk or wait 30 minutes before someone even acknowledges you. Need a quick bite and go pee as a worker?? No, again 30 minutes just to have someone even look at you. Out of 4 separate orders not 1 was right and they were all cold, and honestly disgusting. By far the worst mcdonalds I have ever been to anywhere in Canada. I'd blame the owner but there is enough staff on the floor to make things run smoothly. If you have the choice between starving or stopping at this store I would say starving will leave you more satisfied and staff should be disappointed in themselves. I have never seen so many workers at one time in a restaurant only to find that they take advantage of it rather than supply good service.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 500 Welland Ave in St. Catharines?

McDonald's at 500 Welland Ave is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery and pickup services?

Yes, this McDonald's offers both in-store pickup and delivery services.