Customers frequently reported long wait times, especially during peak hours and weekends.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, indicating a lack of consistency in order fulfillment.
Staff Attitude
While some customers praised individual staff members for their friendliness, others noted a general lack of care and professionalism among the team.
Cleanliness
The cleanliness of the restaurant was mentioned positively by some, but others reported unsanitary conditions, particularly in the bathrooms.
Food Quality
Several customers expressed disappointment with the food quality, citing issues like undercooked items and poor presentation.
JB
Jis Baby
3 days ago
5.0
I had a very pleasant experience at McDonald’s. The food was fresh, well-prepared, and met the quality I expect. What truly stood out was the excellent service provided by the staff. In particular, Rosa at the counter was extremely polite, professional, and efficient. She handled my order with a positive attitude and made the experience smooth and enjoyable. Great food and outstanding customer service. Well done to the team.
AA
Ahmad Achour
Jan 5, 2026
1.0
I had an extremely disappointing experience at this McDonald's. I waited for 15 minutes just to be served, but the wait wasn't even the worst part.
When I reached the counter, the cashier was visibly annoyed and asked me, 'Why do you want to order? We are about to close.' While I understand it might have been a long day for her, her behavior was unprofessional. She was constantly touching her hair and using her phone, and then she proceeded to pack the food without washing or sanitizing her hands.
The most disturbing part was seeing another staff member (a tall, large man) wipe his hands with a tissue, then wipe his nose with his bare hands before immediately preparing food. I was so disgusted by these hygiene violations that I threw my entire order in the trash. If I had seen anyone wash their hands even once, I might not have written this, but the lack of basic food safety standards was unacceptable. I will not be returning
TM
Ty Mabee
Jan 5, 2026
1.0
Reviewing on same day as Dagloria, can confirm firm I’ve been stuck in line for 20 minutes, unable to leave. Cars I front of me haven’t been placed ever order yet, but there’s no line to the window. Absolute joke.
DM
dagloria musavyi
Jan 5, 2026
1.0
not my first experience here but definitely my last. i ordered on skip and the food was literally disgusting it would be too long to dive into. i decided to give it another try and come through the drive through and we we were waiting in line for like 20 mins with the line not moving. when i ordered at the speaker the worker sounded so annoyed and had the worst attitude and sounded like they didn’t even want to take my order. how do you guys only have 2 workers on shift at MCDONALDS. worst mcdonald’s in ontario
BE
B Edmunds
Dec 11, 2025
1.0
Terrible store. Staff doesn't care. Would rather chat amongst themselves. Food from kitchen ready sitting around visibly up front with workers ignoring not packaging. Non responsive to delivery at night. Making multiple people wait out in the cold with no idea of wait time as there's no communication. Worst out of every McDonald's I've been to in Ontario.
What are the operating hours of McDonald's at 44 John Macdonell Street?
McDonald's is open 24 hours a day, seven days a week.
Does this McDonald's location offer delivery services?
Yes, delivery is available 24 hours a day, seven days a week.
Is there a drive-through option available at this McDonald's?
Yes, the drive-through is open 24/7 for customer convenience.
What meal times are served at this McDonald's?
Breakfast, lunch, and dinner are all served at this location.
What payment methods does this McDonald's accept?
They accept American Express, cash, Discover, Mastercard, and Visa.
Does McDonald's at Glenridge have a children's menu and family-friendly environment?
Yes, it has a children's menu and welcomes families and children.
Can I order and pay ahead using a mobile app at this McDonald's?
Yes, you can download the My McD’s app from the Apple App Store or Google Play to order and pay ahead.
What nearby coffee shops are close to this McDonald's?
Tim Hortons, a popular coffee shop and cafe, is located nearby for additional coffee and cafe options.
Are there any university facilities close to this McDonald's?
Yes, Brock University International Center and the Glenridge Building are nearby campus buildings, so students and visitors can conveniently visit McDonald's.
What nearby health and medical services are available close to McDonald's?
Nearby health-related places include Niagara Region Mental Health, Niagara Region Public Health, and Niagara Physiotherapy and Wellness.