McDonald's

3.2
2505 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
11005 Yonge Street, Richmond Hill, ON
L4C 3E3, Canada

Hours

Reviews

3.2
2,505 reviews
5 stars
783
4 stars
504
3 stars
370
2 stars
184
1 star
664

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor treatment and disrespect during interactions.

Cleanliness

Numerous reviews highlighted issues with cleanliness, including dirty tables, bathrooms, and overall hygiene concerns.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted, leading to frustration among customers.

Service Speed

Long wait times for food and service were a common theme, with many customers expressing dissatisfaction with the speed of service.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating that there are positive experiences to be had.
  • KK
    Kevin Kuruppu
    Jan 2, 2026
    5.0
    My order was perfect and the lady at the drive through window at around 8 am was very nice and pleasant. I highly recommend going to this location!
  • MM
    Max
    Dec 25, 2025
    1.0
    This was one of the worst McDonald’s experiences I’ve ever had. I came in with my wife, and while she was ordering, one of the employees (a guy named Aman) kept staring at her in a very uncomfortable and inappropriate way. When the food was ready and I went to pick it up, the same employee had a terrible attitude toward me. When I asked for sauce, he spoke to me rudely and literally threw the sauce on the counter in front of me. Even while we were eating, he kept staring at my wife, which made us feel extremely uncomfortable and disrespected. This kind of behavior is completely unacceptable. Because of this experience, neither I nor my family will ever come back to this McDonald’s again.
  • RS
    Rob S
    Dec 25, 2025
    1.0
    Dirty bathroom desperately in need of repair dirty smelt. I go to McDonald's for coffee daily and it was the first time I ever got a stale cup of coffee. Barely warm and very bitter. Not a very good experience
  • HH
    Hamed Hosseinzadeh
    Dec 25, 2025
    1.0
    Absolutely unacceptable — worst McDonald’s experience This location is a complete joke. I ordered one coffee online and sat in the drive-thru line for a long time. When I finally reached the window, the employee flat-out refused to hand me the coffee and told me to go inside instead. No courtesy. No explanation. No attempt to help. Just arrogance and a dismissive attitude. When I politely said “please, it’s just a coffee,” I was ignored like I didn’t exist. That level of disrespect is unbelievable for a basic fast-food interaction. After wasting my time and being treated rudely for a mistake that could have been resolved in seconds, I told them to throw the coffee in the garbage. That’s how little this location cares about customers. If you value your time or expect basic human decency, avoid this McDonald’s. Poor management, poorly trained staff, and zero customer service. I will never come back and do not recommend this location to anyone.
  • DC
    Diana Cvetkovic
    Dec 12, 2025
    1.0
    waited 10 minutes in the drive thru spot they told me to wait in. i ordered 3 junior chickens, a grilled cheese happy meal, and who hash bites. i'm assuming we waited for the hashbrowns, because they were fresh and hot when we got them. but the grilled cheese? cold. and the top bun was barely attached to the bread (slid off the side). this is my 2nd grilled cheese that i've gotten COLD from u guys. this is my favourite item and im so happy it's back; but its a shame the employees are too lazy to do their job right.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 11005 Yonge Street?

McDonald's at 11005 Yonge Street is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, delivery is available 24/7 at this McDonald's location.