Customers frequently reported extremely long wait times, often exceeding 30 minutes for orders.
Staff Attitude
Several reviews highlighted rude and dismissive behavior from staff, contributing to a negative customer experience.
Cleanliness
Multiple customers noted unsanitary conditions in the restaurant, particularly in the bathrooms and dining areas.
Order Accuracy
There were numerous complaints about incorrect orders and missing items, indicating a lack of attention to detail.
Food Quality
Customers expressed dissatisfaction with food quality, including burnt items and poorly prepared meals.
NZ
Nuke Zheng
Jan 3, 2026
1.0
I come here about once a week and usually have a good experience. However, today was very disappointing. I was asked to wait in spot number 4, but all the regular parking spaces were full, so I had no choice but to wait temporarily in a disabled parking space.
I waited for over 25 minutes and my food was still not ready. I then went inside and waited another 5 minutes, during which time my child was crying in the car. It was extremely stressful, and no words can fully describe how I felt at that moment.
I hope the management can improve order handling and parking arrangements to avoid this happening again.
DW
Daria Werminski
Jan 3, 2026
1.0
The manager very kind, the worker refused to give us a cup of iced water. Even said I would pay for a pop just really wanted iced water, still she refused her name started with a P. I understand that they are listening to orders given to them but it is illegal for an establishment to refuse water. Water used to be no charge, if it is now no prob but the worker kept saying no. Asked to talk to manager and she kindly gave us water. Clearly there was away to charge for it. Actually insane that you have to speak to a manger to get a cup of iced water.
JJ
Justin
Dec 26, 2025
1.0
Way too slow. Over half an hour for a mobile order. I did order a lot, but well over 30 minutes is ridiculous. And I'm paying over $100 here for this kind of service. Craziest thing is wife ordered Uber Eats from a restaurant 35 mins away and got her food first. I live 2 mins away from this McDonalds.
VA
Vahid Afrasiabi
Dec 23, 2025
1.0
Insanity catastrophic for a Mac Sunday I waited 20 minutes to 25 minutes because the employees are so lazy and don't want to take out the food for other customers😞😞😞👎🏻👎🏻
AN
Alex Noudelman
Dec 22, 2025
1.0
The restaurant was filthy upon entry. Not one staff member came to clean it up. It was hard to find a clean table. And the fountain and garbage area were a disaster.
What are the opening hours of McDonald's at 13233 Yonge St, Richmond Hill?
McDonald's at 13233 Yonge St, Richmond Hill is open 24 hours every day of the week.
During what hours is the drive-through service available at this McDonald's location?
The drive-through at this McDonald's is available 24/7, every day of the week.
Can I get delivery service from McDonald's at this location?
Yes, McDonald's offers delivery service 24 hours a day, seven days a week at this location.
Which payment options are accepted at McDonald's on Yonge St in Richmond Hill?
Payment options accepted include American Express, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location serve breakfast, lunch, and dinner?
Yes, McDonald's serves breakfast, lunch, and dinner daily at this location.
Is there a mobile app available to order from McDonald's?
Yes, you can order using the My McD’s app available on both the Apple App Store and Google Play Store.
What is the dress code for customers visiting McDonald's at this location?
The attire is casual for customers visiting this McDonald's.
Are there other food options nearby McDonald's at 13233 Yonge St?
Yes, nearby dining options include Karahi Point Richmond Hill (Pakistani and Indian restaurant), Pizza Pizza (fast food pizza), Symposium Cafe Restaurant & Lounge (breakfast, brunch, and café), and another McDonald's Canada location.
Where can I find grocery or pharmacy options near this McDonald's?
Nearby you will find Pharmasave Yorkdale Pharmacy, The Organic Compounding Pharmacy, Rexall pharmacy, and Food Basics grocery store for your shopping needs.
Are there financial services close to the McDonald’s on Yonge St in Richmond Hill?
Yes, financial services nearby include CIBC bank, Oksana Kudlak Associate Advisor Sun Life, Carolina Henao BIB, CLU, CFP - Financial Planner at Sun Life, and ROCA Financial Solutions Inc.