McDonald's

3.3
1921 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
13233 Yonge St, RICHMOND HILL, ON
L4E 3L2, Canada

Hours

Reviews

3.3
1,921 reviews
5 stars
621
4 stars
404
3 stars
287
2 stars
132
1 star
477

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 30 minutes for orders.

Staff Attitude

Several reviews highlighted rude and dismissive behavior from staff, contributing to a negative customer experience.

Cleanliness

Multiple customers noted unsanitary conditions in the restaurant, particularly in the bathrooms and dining areas.

Order Accuracy

There were numerous complaints about incorrect orders and missing items, indicating a lack of attention to detail.

Food Quality

Customers expressed dissatisfaction with food quality, including burnt items and poorly prepared meals.
  • NZ
    Nuke Zheng
    Jan 3, 2026
    1.0
    I come here about once a week and usually have a good experience. However, today was very disappointing. I was asked to wait in spot number 4, but all the regular parking spaces were full, so I had no choice but to wait temporarily in a disabled parking space. I waited for over 25 minutes and my food was still not ready. I then went inside and waited another 5 minutes, during which time my child was crying in the car. It was extremely stressful, and no words can fully describe how I felt at that moment. I hope the management can improve order handling and parking arrangements to avoid this happening again.
  • DW
    Daria Werminski
    Jan 3, 2026
    1.0
    The manager very kind, the worker refused to give us a cup of iced water. Even said I would pay for a pop just really wanted iced water, still she refused her name started with a P. I understand that they are listening to orders given to them but it is illegal for an establishment to refuse water. Water used to be no charge, if it is now no prob but the worker kept saying no. Asked to talk to manager and she kindly gave us water. Clearly there was away to charge for it. Actually insane that you have to speak to a manger to get a cup of iced water.
  • JJ
    Justin
    Dec 26, 2025
    1.0
    Way too slow. Over half an hour for a mobile order. I did order a lot, but well over 30 minutes is ridiculous. And I'm paying over $100 here for this kind of service. Craziest thing is wife ordered Uber Eats from a restaurant 35 mins away and got her food first. I live 2 mins away from this McDonalds.
  • VA
    Vahid Afrasiabi
    Dec 23, 2025
    1.0
    Insanity catastrophic for a Mac Sunday I waited 20 minutes to 25 minutes because the employees are so lazy and don't want to take out the food for other customers😞😞😞👎🏻👎🏻
  • AN
    Alex Noudelman
    Dec 22, 2025
    1.0
    The restaurant was filthy upon entry. Not one staff member came to clean it up. It was hard to find a clean table. And the fountain and garbage area were a disaster.

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's at 13233 Yonge St, Richmond Hill?

McDonald's at 13233 Yonge St, Richmond Hill is open 24 hours every day of the week.

During what hours is the drive-through service available at this McDonald's location?

The drive-through at this McDonald's is available 24/7, every day of the week.