McDonald's

3.5
3154 reviews
Drive-Thru Curbside McDelivery
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Business Details

420 Hwy 7E., Richmond Hill, ON
L4B 3K2, Canada
(905) 882-6550
https://www.mcdonalds.com/ca
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About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
420 Hwy 7E., Richmond Hill, ON
L4B 3K2, Canada

Hours

Reviews

3.5
3,154 reviews
5 stars
993
4 stars
868
3 stars
573
2 stars
189
1 star
531

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unprofessional behavior.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and long wait times.

Cleanliness

The restaurant's cleanliness was frequently criticized, with reports of dirty dining areas and unsanitary conditions.

Food Quality

Several customers expressed dissatisfaction with the quality of food, including cold items and incorrect orders.

Long Wait Times

Customers consistently mentioned long wait times at both the drive-thru and in-store, often exceeding acceptable limits.
  • HS
    hasti sharifi
    2 days ago
    1.0
    The staff preparing the sandwiches were not wearing gloves, which poses a clear violation of basic food safety standards. According to HACCP principles, contamination can easily be transferred from hands to ready-to-eat food. When I questioned the employees, they claimed that glove use is no longer mandatory after COVID, yet McDonald’s own policy states that any employee who directly handles food must wear gloves. This situation presents a significant health and safety concern and requires immediate attention.
  • BS
    Behrouz Sharifi
    2 days ago
    1.0
    Some Employees don’t use gloves when making burgers or other products i told to them but they answer it is not mandatory but i check in McDonnell policy is different they should be use gloves
  • ML
    Monique Lai
    6 days ago
    5.0
    I brought pairing coffee and orange and cannbery muffin, the muffin is ice hard, with my request the heat it up for me, good service.
  • DA
    Dale Allen
    Nov 17, 2025
    3.0
    I was parked for my nuggets (not a problem). I was handed my drink while I waited. I requested my coke to be refilled when my order arrived and was politely denied.
  • XD
    Xiaoyun Duo
    Nov 1, 2025
    1.0
    I had a terrible experience at this McDonald’s location. I came in with a free cone coupon, and the manager was rude. She told me the ice cream machine was “broken” and refused to redeem it. So I went to the kiosk and tried to order an ice cream myself — and guess what? The machine was working just fine! They were serving ice cream cones to paying customers. So what was that? Why lie? Why treat customers this way? If the coupon is valid, just honor it. Don’t make excuses and don’t be rude. This is completely unacceptable customer service. I will not return to this location again.
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Frequently Asked Questions About McDonald's

What are McDonald's operating hours at 420 Hwy 7E, Richmond Hill?

McDonald's at 420 Hwy 7E, Richmond Hill is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery service?

Yes, McDonald's at this location offers delivery service 24/7.