Customers frequently reported slow service, particularly in the drive-thru, with long wait times for food.
Order Accuracy
Many reviews highlighted issues with incorrect or incomplete orders, leading to customer frustration.
Staff Friendliness
While some customers praised the friendliness of the staff, others noted unprofessional behavior and poor customer service experiences.
Food Quality
Feedback on food quality was mixed, with some enjoying the meals while others complained about cold or poorly prepared items.
Cleanliness
The cleanliness of the restaurant was mentioned positively by some, but others reported dirty conditions.
RK
Ryan Kerr
Nov 13, 2025
2.0
The food is almost always wrong and always cold.
This also has to be the slowest service I have ever received in a fast food location. I could eat out faster and all I come here for is COFFEE.
JL
John Lakeroad
Oct 29, 2025
4.0
It's McDonald's so it's not five star dining but I sure can tell you that the staff in here are very friendly.
The bathroom facilities are kept clean.
The food is consistently good, and I find that the staff do their best to make you happy.
LL
Liam
Oct 24, 2025
1.0
took 25 minutes for my junior chickens
SG
Shentah G
Oct 18, 2025
1.0
Waited so long for a simple 2 fries and 2 burgers, and the person serving outside with our food said it wasn’t ours despite our car number and exact order placed. They didn’t even hear us when we said two combos and put one instead. Never go to a McDonalds you don’t know, people.
KS
Kristine Smith
Oct 14, 2025
2.0
The food continually gets mistaken or forgotten etc. They do normally try and replace it (you have to go back and get it). However my biggest complaint over cold food, forgotten food etc is when you sit in the drive thru and they let you sit there while taking cars in the other lane over and over again. It happens WAY to often in Port Colborne. I get 1 car but 2 , 3 ,4 cars while saying hello. Come on guys do better. I am polite, tip and try to be understanding but enough is enough