Numerous customers reported long wait times, incorrect orders, and poor service experiences, indicating a consistent problem with order accuracy and speed.
Cleanliness
Several reviews highlighted unsanitary conditions in the restaurant, including dirty tables and bathrooms, which detracted from the overall dining experience.
Staff Attitude
While some customers praised friendly staff, others noted instances of rudeness and unprofessional behavior, suggesting inconsistency in customer service.
Food Quality
Feedback on food quality was mixed, with some customers enjoying their meals while others reported cold food and issues with freshness.
HG
Habib G
Jan 2, 2026
1.0
I came in on New Years. I was to pick up an order. I inquired about it and respected they were busy. Then I waited for over 45 minutes, only for them to tell me we accidentally just gave your order to the wrong person. Ok, I moved on. I came in again a couple hours later I waited for over 1.2 hours, only for them to tell me we don't know what happened to that order. Extremely rude Indian girl working in cash. I have been coming to this McDonald's for over 12 years very very disappointed..
AA
Anastasiya
Dec 29, 2025
5.0
Clean place and friendly staff!
GM
Gavin McAuley
Dec 27, 2025
1.0
SCAMMERS!!
I recently went to this McDonald’s and ordered a McDouble, my payment went through but my receipt didn’t print. The lady in the drive thu said that because I didn’t get my receipt printed they won’t give me my meal, even though it showed on my bank statement that it did go through (which I showed her). I then proceeded to ask for a manager but she said that there wasn’t one in at the moment and to either leave or pay for it again. I then called the store the next day and they said they wouldn’t do anything about it. This is very disappointing as I frequent McDonald’s all around Ottawa but haven’t had a situation like this happen in any other establishment:(
DL
Dominic Lussier
Nov 19, 2025
4.0
The really Mc'd my Donald mmmmmm mmm so good
CC
cuteyfeety
Nov 9, 2025
2.0
I got food poisoning form this mcdonald’s i had chicken nuggets :/