McDonald's

3.5
1552 reviews

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
1771 Walkley, Ottawa, ON
K1V 1L2, Canada

Hours

Reviews

3.5
1,552 reviews
5 stars
543
4 stars
351
3 stars
243
2 stars
100
1 star
315

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; while some customers praised friendly service, others reported rudeness and unprofessionalism, particularly at the drive-thru.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong food being served.

Food Quality

Several reviews highlighted concerns about the freshness and quality of food, with reports of cold or tasteless items.

Cleanliness

Multiple customers noted cleanliness issues, particularly in the dining area and restrooms, indicating a need for better maintenance.

Service Speed

Customers frequently complained about slow service times, especially during peak hours and at the drive-thru.
  • MI
    Muhammad Ibraheem
    1 day ago
    5.0
    Best food , Good people , very respectful and Suado is a really kind person and an amazing woman, she treats everyone with respect and makes it a better place
  • IH
    Ivan Herrera
    1 day ago
    1.0
    Waited in the Drive through for over ten minutes and The evening supervisor is super rude she’s called delisha or something like that, customer service is non existent. Why work with people if you don’t like people. Needs so much help, retrain your staff please this is unacceptable.
  • SR
    Seeme run
    3 days ago
    1.0
    I had a bad experience with McDonalds Swing Manager Prachi Panchal and McDonald corporate did not do anything about it. They said they would contact me by phone but I have yet to hear from McDonalds.
  • SW
    Science Work
    5 days ago
    1.0
    Google Maps shows this location as open 24 hours with full service, so I placed an order through the app and drove 5 km to pick up my coffee and use the washroom. When I arrived around 12:40 a.m., they told me the washroom was ‘out of service at midnight’ and wouldn’t let me use it. If this was mentioned on Google, I would have gone to Tim Hortons instead. I’ll be ordering from other locations from now on, and I won’t be coming back to this McDonald’s because of this experience.
  • SL
    Sharon Luthuli
    Nov 2, 2025
    1.0
    Evening Drive through (around midnight) manager extremely rude. I think her name was Delisha or something like that? We waited at the drive through line for 10 minutes. They had two drive through lines open but only seemed to be receiving orders on one side but no sign or anything was left behind to notify guests of this. We drove up to the window and told the person working at the window and he was patient and listened but the manager popped up from the back frustrated and started yelling and demanding we go round because they won’t take orders at the window. After waiting for 10 minutes she just appears and yells at guests no context no apologies? Extremely unpleasant experience.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1771 Walkley?

McDonald's at 1771 Walkley is open 24 hours a day, 7 days a week.

Does McDonald's offer delivery services, and when are they available?

Yes, McDonald's offers delivery services which are available 24/7 every day of the week.