Numerous customers reported poor service, including long wait times, rude staff, and issues with online orders.
Cleanliness
Many reviews highlighted concerns about the cleanliness of the restaurant and restrooms.
Food Quality
Several customers experienced issues with food quality, including incorrect orders and unsatisfactory food preparation.
Location Challenges
The area around the restaurant was noted as problematic, with reports of homelessness and safety concerns affecting the dining experience.
AC
A C
3 days ago
5.0
Rare shopper. Been here twice for drinks. Self service kiosks are super quick. Quick service. Will return.
RC
rim chemlal
Jan 5, 2026
1.0
Terrible experience. I was picking up an order as an Uber driver and asked to use the washroom, and they flat-out refused. I understand rules, but denying someone basic restroom access—especially a delivery driver who’s helping your business—is ridiculous. The staff were rude and dismissive, and it felt very disrespectful. This place has no consideration for customers or delivery drivers. I won’t be coming back here again.
WW
WindyBay
Dec 27, 2025
2.0
Washroom is the only reason I order McDonald now, but unfortunately this only reason was told “not working”, I should ask before order. Not really enjoy the food.
What are the operating hours of McDonald's at 252 Elgin Street, Ottawa?
McDonald's at 252 Elgin Street in Ottawa is open 24 hours a day, seven days a week.
Does this McDonald's location offer drive-through service?
No, this McDonald's does not have a drive-through service at this location.
What types of meals are served at this McDonald's?
They serve breakfast, lunch, and dinner.
What payment options are accepted at McDonald's, 252 Elgin Street?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Does this McDonald's offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
What is the dress code for customers at this McDonald's?
The attire is casual, allowing customers to dress comfortably.
Does McDonald's at Elgin Street cater to families and children?
Yes, the location welcomes families and children and has a children's menu.
Can I enjoy coffee or dessert at this McDonald's?
Yes, they serve coffee as well as dessert items.
What nearby businesses can I visit before or after dining at McDonald's on Elgin Street?
Nearby you can find Pot & Pantry for restaurant supplies, The Gifted Type for gifts and souvenirs, and Elgin Fitness gym if you'd like to work out before or after your meal.
How can nearby locations help me find McDonald's at 252 Elgin Street?
You can use nearby landmarks such as Deacon Brodie's Whisky Bar, Dollarama, and Pizza Pizza to help navigate your way to McDonald's on Elgin Street.
Are there any nearby services close to McDonald's for legal assistance or banking?
Yes, nearby legal services include The Law Offices of Nikolas J. Lust and Simmonds Law; for banking, TD Canada Trust Branch & ATM and TD Bank are close by.