BT
Banu Thambi
Oct 31, 2025
Title: Extremely Disappointed – McDonald’s Has Really Gone Downhill 🍔👎
I rarely write negative reviews, but after several disappointing visits, I feel compelled to share my experience with McDonald’s. I honestly don’t know what happened to this place. It used to be one of those quick, satisfying stops where you could rely on decent food and friendly service. Now, every visit feels like a mistake — the food quality, cleanliness, staff attitude, and overall experience have all become unbelievably bad.
First, the food quality is nowhere near what it used to be. The burgers are often cold, the buns feel stale, and the meat looks like it has been sitting under a heat lamp for way too long. Fries, which used to be McDonald’s pride, are either soggy, oily, or barely warm. When you order “fresh fries,” you might get a few that are crispy but most are undercooked or clumped together with grease. Even the drinks are inconsistent — the Coke is flat, the iced coffee tastes watered down, and milkshakes are so thick you can’t even sip through the straw.
Then comes the service — and honestly, it’s worse than the food. The staff seem uninterested, untrained, or simply overwhelmed. Many times, they don’t greet customers properly or make eye contact. Orders are frequently messed up — missing items, wrong sauces, cold nuggets, or half-filled fries boxes. When you politely ask to correct it, you’re met with blank stares or attitude. I understand working in fast food is tough, but basic courtesy shouldn’t be too much to ask.
Cleanliness is another major issue. The dining area often looks neglected, with tables left sticky, trash bins overflowing, and floors covered with crumbs and spilled drinks. The bathrooms — I don’t even want to describe them. They smell terrible, and many times there’s no soap or paper towels. It’s shocking that a global brand like McDonald’s doesn’t maintain basic hygiene Missing drinks, spilled items, and the food always arrives cold. Clearly, they pack it carelessly. The sad part is, when you contact customer service, you get generic copy-paste replies that solve nothing.
McDonald’s used to have a certain standard — fast, friendly, and consistent. Now, it feels like they don’t care about customers anymore. Everything screams laziness and lack of attention. The taste, the freshness, the packaging, and even the portion sizes have gone downhill. The burgers look nothing like the photos, and you leave wondering why you wasted money.
What’s most frustrating is how expensive it’s become for what you get. You pay nearly $15 for a combo that tastes like leftover cafeteria food. For that price, you could get a proper meal elsewhere — something actually warm, clean, and served with respect.
I don’t expect luxury dining from McDonald’s, but I do expect basic standards — clean food, correct orders, and decent service. Sadly, this brand has lost touch with its values. Whether it’s poor management, lack of staff training, or simple neglect, the end result is a terrible experience every single time.
After my recent visit, I’ve decided I’m done with McDonald’s. I would rather support smaller local restaurants that actually care about their food and customers. McDonald’s had decades to perfect fast food, but somehow, it’s become one of the worst experiences around. It’s really sad to see how far they’ve fallen.
If McDonald’s ever wants to rebuild trust, they need to start from the basics again — quality, cleanliness, respect for customers, and proper management. Until then, I’d strongly recommend avoiding it. You’ll save your money, your patience, and your appetite.
⭐ Rating: 1 out of 5 (and that’s generous)
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