Numerous reviews highlighted severe cleanliness issues, particularly in the bathrooms and dining areas, with reports of dirty floors and unsanitary conditions.
Service Quality
Customers frequently reported poor service, including incorrect orders, long wait times, and rude staff interactions.
Food Quality
Many patrons expressed dissatisfaction with the food quality, mentioning cold items, incorrect orders, and overall lack of freshness.
Customer Experience
Several reviews noted a frustrating customer experience, with issues such as being ignored by staff, poor communication, and a general feeling of being unwelcome.
Positive Highlights
Despite the negative feedback, some customers appreciated the friendly staff and specific menu items, like the Spicy Poutine with Chicken.
KD
K day
5 days ago
1.0
15 min wait with no one in the drive thru at 9:30 at night on a Wednesday and can’t get the order right! Bravo guys!!
AA
A'lise
Nov 16, 2025
1.0
I’ve only ever wrote one other review in my life, but I felt like it was needed in this case. This McDonald’s is one of the most nastiest ones I have ever been to, and mind you I’m coming from downtown Toronto. The washroom alone is disgusting from the scum on the sinks, to the toilets that don’t look like they’ve been scrubbed in awhile. I’ve waited forever for a wrap. Tables was dirty and had to ask someone to clean them. Garbages over flow. Just terrible.
AH
Arshia Halsall
Nov 12, 2025
1.0
What a horrible excuse of a McDonald's. Bad service, long wait for simple food and dirty inside. Playplace got my kid sick. Told the employee it's so bad there and he agreed. This place needs new management and a make over. Worst McDonald's I've ever been to and been to a lot. Yuck stay away.
RR
RIS
Nov 2, 2025
1.0
Today we stopped in to pick up lunch and for a washroom break. Food was okay but both men's and ladies washrooms are in desperate need of redoing and ongoing cleanup. They are most definitely not checked regularly. Both men's and ladies did not have any toilet paper and issues with soap supply. Will not stop in again. Oddly a customer told us he used to go to another nearby fast food venue and he stopping going there as it was discussing, garbage everywhere etc! Maybe it's an Orangeville thing.
Also not sure why the parking lot was so full as they were not many customers in the McDonald's.
AA
Adrian Alati
Oct 20, 2025
1.0
Arrived exhausted after a 12hr shift famished....apparently the 24 hours is a COMPLETE MISNOMER
I was told that only coffee and muffins would be available for the next 30 minutes while they retooled their operation for breakfast?!?! This was after I drove 10km out of my way and dealt with two other 24 hour McDonald's in petro stations that were not able to serve anything due to system reboots and maintenance.
I'm only willing to pay 7 bucks for a hamburger because it's readily available 24 hours.
You are misleading your customers