McDonald's

3.6
2790 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
6170 Bathurst St., North York, ON
M2R 2A2, Canada

Hours

Reviews

3.6
2,790 reviews
5 stars
1,053
4 stars
644
3 stars
462
2 stars
198
1 star
433

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and inattentive staff, with many experiences highlighting poor customer service and long wait times.

Cleanliness

Multiple reviews mentioned unsanitary conditions, including dirty dining areas and restrooms, contributing to a negative dining experience.

Order Accuracy

A significant number of customers experienced issues with incomplete or incorrect orders, leading to frustration and dissatisfaction.

Food Quality

While some customers praised the food, others reported issues such as cold fries and improperly prepared items, indicating inconsistency in food quality.

Management Issues

Several reviews pointed to a lack of effective management, with complaints about staff behavior and failure to address customer concerns.
  • NJ
    Nathen Jacob
    4 days ago
    1.0
    Absolutely disgusting the people who work there are insanely horrible at their job. Some kids took my meal And I had to wait 15 minutes to get it back from a yelling battle, cause she didn’t look at the receipt when she handed it, but continued to lie
  • SS
    Shakib Shakeri
    Nov 16, 2025
    3.0
    One busy Saturday night, my order delivery to the table was completely missed, so I had to replace my fries because they were completely cold. However, the second table delivery order was delivered timely. The restaurant floor and tables were also quite dirty because of past customers, so they didn't get cleaned as often as they should . Restaurant was too busy and patrons at the seat behind me kept jumping and kicking me in the back, so the atmosphere wasn't relaxing enough to have a peaceful dinner.
  • KK
    Kevin Kien
    Nov 10, 2025
    2.0
    1. You guys have roaches. At expo was where I spotted them. 2. Food wait was very long. I waited 20 minutes for 20 nuggets. I can understand fast food being extremely busy, but my order was not prioritized even after numerous tickets after mine. Food was cold after sitting out for long. 3. One of your workers dropped a happy meal box twice onto the floor and places it back on the stack. That is unacceptable. No gloves handling food? There are no standards here.
  • FL
    Faisal Lokhandwala
    Nov 8, 2025
    1.0
    Ordered 2 cheese burgers and 2 fries for 2 kids, reached home and realised one cheeseburger was missing..and this is not the first time an item is missing from the order.. Will defi physically re-check the order next time.
  • SP
    Savanna Parker
    Oct 26, 2025
    1.0
    I recently visited your McDonald’s location last October 26 around 7pm and was very disappointed with both the cleanliness and the customer service. There were flies all over the dining area, no napkins available, staff were inattentive and the washrooms were extremely dirty and poorly maintained. I asked for napkins and the lady gave me a really bad look, like if the napkins she was giving me will be deducted from her paycheque. It seemed like there was no lobby person working, and none of the managers were doing travel paths or checking the store’s condition. On top of that, the employee taking orders was very rude and dry, making the experience even more unpleasant. I hope these issues are addressed immediately to ensure better cleanliness and customer service moving forward.

Frequently Asked Questions About McDonald's

What are McDonald's Willowdale hours of operation?

McDonald's Willowdale is open 24 hours, every day of the week.

Does McDonald's Willowdale offer drive-through service?

Yes, the drive-through is open 24/7, all days of the week.