McDonald's

3.5
3276 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
2020 Jane Street, North York, ON
M9N 2V3, Canada

Hours

Reviews

3.5
3,276 reviews
5 stars
1,283
4 stars
669
3 stars
492
2 stars
218
1 star
614

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlight poor customer service, with staff being rude and unhelpful, particularly during busy hours.

Cleanliness

Customers reported unsanitary conditions, including dirty tables and overflowing trash cans, indicating a lack of proper maintenance.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and delays in receiving their food.

Speed of Service

Long wait times for food and service were frequently mentioned, with some customers waiting over 20 minutes for simple orders.

Food Quality

While some reviews praised the freshness of certain items, others reported cold or poorly prepared food, including stale buns and incorrect orders.
  • NR
    Nafees Ur Rahman
    3 days ago
    1.0
    I got very bad service and rude customer service. I was asked to wait for my food but we waited for a long period of time. Other people got their food but I did not. We went back to the drive through and the woman was not polite. She said “You don’t have to be shouting” but I was not yelling I was just upset. Afterwards the woman shut the window disrespectfully and said “bye” with attitude. Overall, bad behaviour and attitude towards me.
  • GP
    Gustavo Palomino
    Jan 4, 2026
    1.0
    I am extremely disappointed with the level of customer service at this location. From the moment I approached the cashier, the attitude was rude, dismissive, and completely unprofessional. The ladies working at the cashier showed no interest in helping, did not communicate properly, and made the entire interaction uncomfortable. Instead of being polite or respectful, they acted as if customers were an inconvenience. Simple questions were met with attitude, eye-rolling, and a lack of basic courtesy. This is unacceptable, especially for a business that depends on customer satisfaction. Good customer service is not complicated—it requires respect, patience, and professionalism. Unfortunately, none of that was present here. Management seriously needs to review who they are hiring and provide proper customer service training. Experiences like this push customers away, and I will think twice before returning.
  • HS
    hardial singh
    Jan 3, 2026
    5.0
    Excellent service provided by a courteous and professional team. The staff was very helpful and resolved my payment issue quickly and efficiently. The food was delicious and added to an overall pleasant experience.
  • DG
    Daniel Galicia
    Jan 2, 2026
    1.0
    One star is generous; unpleasant place. The trash cans are overflowing, the tables and seats are dirty, the floor is filthy, and the staff refuse to provide ketchup or refills on soft drinks. I don't recommend it.
  • MR
    Marcos Reis
    Dec 29, 2025
    3.0
    I used to bring my kids to play here...taking them away of screens...they always had a good time just playing..but now after they installed these tables on the playground... terrible idea, all parents/friends are avoiding bring their kids here ... there's no point anymore.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 2020 Jane Street, Downsview?

McDonald's is open 24 hours every day of the week.

During what hours is in-store pickup available at this McDonald's location?

In-store pickup is available from 5:00 AM to 11:00 PM daily.