McDonald's

3.6
2904 reviews
Drive-Thru Curbside

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
1000 Regional Road # 17, NEWCASTLE, ON
L1B 1L9, Canada

Hours

Reviews

3.6
2,904 reviews
5 stars
1,024
4 stars
714
3 stars
547
2 stars
225
1 star
394

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff.

Staff Training

Many reviews highlighted the need for better training among staff to improve order accuracy and customer interaction.

Cleanliness

While some customers noted cleanliness in the dining area, others reported unsanitary conditions, particularly in the bathrooms.

Food Quality

Several customers complained about cold, stale, or poorly prepared food, with specific mentions of incorrect items and low-quality ingredients.

Location Convenience

The location is praised for its convenience, especially for travelers, but the service speed detracts from the overall experience.
  • KS
    Kirsten Schmid
    2 days ago
    1.0
    It is time for the root causes of the issues at this location to be addressed. Unsure if it’s management, individual contributors, low wages, lack of planning or training, all of the above, etc. Customers should not be parked for almost every order and it should not take +20 mins to receive an order time and time again. It is time.
  • RR
    Rob Redford
    2 days ago
    1.0
    On Fri. Nov.21@10:30 am I ordered the #2 combo. The hash browns tasted of OLD oil and not very hot. The sandwich tasted like it was made several hours earlier and that was also just warm. Worst of all was the coffee, it had so much sugar in it that it was undrinkable and was thrown away. This is easily the worst meal I have ever had at a McDONALDS. Just terrible!!
  • BM
    Brad McIlroy
    5 days ago
    2.0
    Sadly I come here often and it is not a quick McDonald’s. One of the slower ones, 3-5 cars at a time waiting at a parking spot for their food, after using the drive thru.
  • GM
    Garret Mole
    Nov 8, 2025
    1.0
    Ordered delivery. Was continually delayed until the store cancelled the order right before it closed.
  • AB
    adam brown
    Nov 7, 2025
    1.0
    If I could give less than 1 star for service time I would. I ordered a happy meal and waited over 15 minutes after my order at drive thru. This is after the last time being an even longer wait, only to be told they forgot about my order. Save yourself the bother and go elsewhere

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's in Newcastle?

McDonald's Newcastle is open daily from 6:00 AM to 11:59 PM.

Does McDonald's Newcastle offer delivery services?

McDonald's Newcastle offers delivery service daily from 5:30 AM to 11:59 PM, though DELIVERY_NOT_OFFERED is listed, please check the ordering platform for availability.