McDonald's

3.4
2203 reviews
Drive-Thru Curbside McDelivery
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Business Details

1138 Victoria St, KITCHENER, ON
N2B 3C9, Canada
(519) 741-1884
https://www.mcdonalds.com/ca
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About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
1138 Victoria St, KITCHENER, ON
N2B 3C9, Canada

Hours

Reviews

3.4
2,203 reviews
5 stars
678
4 stars
513
3 stars
372
2 stars
184
1 star
456

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported slow service, rude staff, and frequent order mistakes, leading to a generally negative perception of customer service.

Cleanliness

Many reviews highlighted poor cleanliness standards, with reports of dirty facilities, unsanitary conditions, and flies present in the restaurant.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning cold items, incorrect orders, and overall poor taste.

Drive-Thru Issues

The drive-thru experience was frequently criticized for long wait times and disorganization, with many customers having to wait in parking spots for their orders.

Positive Experiences

Despite the negative feedback, some customers reported positive experiences with friendly staff and satisfactory food quality on occasion.
  • JJ
    Jake.
    2 days ago
    1.0
    Was there wanting to order something and they never took my order so I just left
  • ED
    Earl Dysart
    Oct 30, 2025
    2.0
    Order took too long, other customers after we're served and gone before I got my order. Sausage egg mcmuffin tasted horrible and sausage was very thin.
  • PM
    Pritish M
    Oct 27, 2025
    1.0
    Avoid this location! Ordered multiple items through the drive thru at about 11.30 PM. Firstly, the guy had difficulty understanding, had to repeat 3 times to place the order. Then, I asked to swap mayo with habanero on junior chicken, which he said would be a 50¢ charge, usually other locations don't charge that, but I paid that. And then, I reached home after a long day, just to find it was a regular junior chicken with no habanero sauce.
  • PH
    Prabhdeep Singh Hari
    Oct 26, 2025
    1.0
    Very disappointed with the drive-thru service at this McDonald’s. The staff showed bad behaviour and a poor attitude — they were rude and unhelpful when I asked about my order. Please ask this turban guy around 11:50 pm if you are in stress or mad dont show your attitude to the customer they paid the money for their orders. You are not giving anything free . I request to the store manager please tell him the good manner how to deal with customer with respect The service was slow, and the overall experience was unpleased service first time at mcd Definitely needs better customer service.
  • AA
    Amylee
    Oct 22, 2025
    2.0
    For the past 3 weeks, every morning I go for my morning coffee and im really starting to wonder what happened with the quality of coffee here? I could easily make cream and sugar water at home for free!!! Like are you watering the coffee down or what? It’s just disgusting
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 1138 Victoria St, Kitchener?

McDonald's at 1138 Victoria St is open 24 hours every day of the week.

Does this McDonald's location offer delivery services?

Yes, delivery is available 24/7 at this location.