McDonald's

3.6
927 reviews
Drive Thru McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
800 Stonehaven Drive, KANATA, ON
K2M 2Z2, Canada

Hours

Reviews

3.6
927 reviews
5 stars
403
4 stars
174
3 stars
119
2 stars
61
1 star
170

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of experiences with service, ranging from excellent and friendly to rude and unprofessional.

Order Accuracy

Many reviews highlighted issues with incorrect orders and items being unavailable, leading to customer frustration.

Cleanliness

Several customers noted unsanitary conditions, particularly in the bathrooms, and a general lack of cleanliness in the restaurant.

Food Quality

While some customers praised the food as fresh and tasty, others reported issues with food preparation and quality.

Staff Attitude

Feedback indicated inconsistency in staff demeanor, with some customers experiencing warm and welcoming service, while others encountered unfriendly interactions.
  • MO
    Mark Olmstead
    1 day ago
    1.0
    if you can't manage to give mcnugget sauce with the drive through orders you need to quit
  • DO
    davidpha official
    Dec 25, 2025
    2.0
    Always gets my food wrong and than today. Charge went through to my card. No food. Because it didn't go through there stupid system than im expected to pay again. Mind you I already paid with my card. Now I don't have enough. And im told im not getting my food. What a waste of 20 dollars that I'll never get back. So many better McDonald's in the area. Just go to hazeldean honestly
  • LT
    Lida Tabyanian
    Dec 25, 2025
    1.0
    I am writing to formally express my complaint regarding a very unpleasant experience I recently had at one of your McDonald's locations. On the day of my visit, I ordered a cappuccino. After placing my order, staff members approached me twice, each time asking me to wait a few more minutes because the milk machine was not working properly. I was repeatedly asked to wait without any clear explanation, apology, or proper communication, and I ended up standing there for an unreasonable amount of time. What made the situation significantly worse was the behavior of one of the managers. Instead of apologizing or handling the situation professionally, the manager approached me, looked at me, and said in an aggressive and inappropriate manner: “Why do you look so upset? We have been working here since 5 a.m.” I found this comment extremely disrespectful and unprofessional. As a customer, I should not be questioned or blamed for being unhappy after waiting for a long time with no proper service. This behavior was completely unacceptable and far below the level of customer service I expect from a well-known brand like McDonald’s. I visited the restaurant simply to buy a coffee, not to be spoken to rudely or made to feel uncomfortable. After this interaction, I requested a refund and decided to leave, as the situation had become very unpleasant. I strongly believe this matter should be taken seriously. I hope appropriate action will be taken, including proper customer service training for staff and management, to ensure no other customer experiences similar treatment in the future. I look forward to your response and appreciate your attention to this matter. Lida
  • NY
    nn y
    Dec 21, 2025
    3.0
    If you can’t handle the job. Just go work somewhere else . Worst McDonald experience ever
  • WT
    Wilfred Turcotte
    Dec 16, 2025
    1.0
    Just consistently the worst location to pick. Last time I went inside I saw a staff member leave the bathroom toilet stall and not wash his hands. Also, if you want something they'll be out of it trust me. There are better locations a bit further in Bells Corners or on Hazeldean, just don't go here.

Frequently Asked Questions About McDonald's

What are the general opening hours for this McDonald's location?

This McDonald's is open 24 hours every day of the week.

During which hours can I get delivery from this McDonald's?

Delivery is available from 5:00 AM to 11:00 PM on Mondays and Tuesdays, from 5:00 AM to 11:59 PM Wednesday through Friday, from 6:00 AM to 11:59 PM on Saturdays, and from 6:00 AM to 11:00 PM on Sundays.