McDonald's

3.4
3011 reviews
Drive Thru McDelivery
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Business Details

510 Hazeldean Road, KANATA, ON
K2L 2B5, Canada
(613) 831-1143
https://www.mcdonalds.com/ca
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About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
510 Hazeldean Road, KANATA, ON
K2L 2B5, Canada

Hours

Reviews

3.4
3,011 reviews
5 stars
917
4 stars
769
3 stars
517
2 stars
236
1 star
572

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor service, including rude staff, long wait times, and frequent order mistakes.

Management Issues

Customers expressed concerns about management behavior, particularly regarding a manager's unprofessional treatment of staff, which negatively impacted the atmosphere.

Food Quality

While some customers enjoyed the food, many reported issues with cold or improperly prepared items, as well as inconsistent quality.

Cleanliness

Several reviews noted that the restaurant was not clean, with dirty tables and bins, contributing to an overall negative experience.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating that there are positive interactions amidst the overall issues.
  • NT
    Nick Tokio
    Dec 31, 2025
    4.0
    Hey, it's McDonald's. Clean, fast. Getting up there in price...close to pricing themselves outta the next tier. But for now, they have it.
  • AB
    Ashley Boudreau
    Dec 28, 2025
    1.0
    Terrible service. I had to ask for someone at the cash, then the person had no idea what they were doing. Clearly needs more training. Then I had to ask for my order. The supervisor should be on top of things. Poorly managed place.
  • WW
    Whistle
    Dec 24, 2025
    2.0
    Employees are consistently in a negative mood with little attention to customer service. Management doesn't seem to be addressing it. Shame management has gotten worse since the beginning of the year.
  • VD
    Vrunda Dobariya
    Dec 13, 2025
    1.0
    During my visit, I was disturbed by the way the manager, Smit, was treating the staff. He was shouting at employees loudly in front of customers, which felt very disrespectful and unprofessional. Situations should be handled calmly and privately, not in a way that embarrasses workers publicly. This behavior creates an unpleasant atmosphere for both employees and customers. I hope management takes this seriously and ensures a more respectful work environment.
  • SP
    Sunny Patel
    Dec 13, 2025
    1.0
    I had a very uncomfortable experience during my visit due to the manager’s behavior. He was loudly shouting at employees in front of customers, which was extremely unprofessional and disrespectful. Regardless of the situation, employees deserve to be treated with dignity, especially in a public setting. This kind of behavior creates a negative environment for both staff and customers and reflects poorly on the management. I hope this is addressed so the workplace remains respectful and welcoming. Manager name :- Smit
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Frequently Asked Questions About McDonald's

What are the operating hours for dining in at McDonald's Kanata?

McDonald's Kanata is open 24 hours every day of the week for dine-in service.

Does McDonald's Kanata offer delivery services?

Yes, delivery is available 24 hours a day, 7 days a week at McDonald's Kanata.