Kelseys Original Roadhouse

Reviews

• LI

  Local Investor

  1 day ago
  1.0
  We had an incredibly disappointing experience at this location. After waiting over an hour, both of our meals arrived cold. While the wait was frustrating, the management's response was what truly made the situation unacceptable. ​When the manager approached us, there was no apology or attempt to rectify the situation; instead, she simply blamed a kitchen system error. We felt completely dismissed and actually had to stand our ground just to have the meals removed from our bill. Our server took more responsibility for the situation than the manager did. We made sure to tip our waiter for her efforts.
• KB

  Kayla B

  Mar 15, 2026
  5.0
  Morgan was absolutely wonderful! She was attentive, kind, and had such a great sense of humor that made the whole experience even better. She checked in at the perfect times, made sure we had everything we needed, and created such a welcoming atmosphere. You can really tell she cares about providing great service. Thank you, Morgan, for making our visit so enjoyable! 😊
• RJ

  Ross Jewiss

  Mar 7, 2026
  5.0
  We arrived just before the rush for wing night at dinner time. We were able to order and received our food within just a few minutes. Emily was an outstanding server. Took us to our table immediately. She was very attentive and helpful as we sorted out the options for wings. She was animated and pleasant and really was a big part of a positive experience that Kelsey’s. Great meal, great service! Thank you, Emily.
• GS

  Grace Smot

  Mar 3, 2026
  5.0
  I met my dad her for lunch and I have to say Emily made our whole lunch experience . She is friendly and warm and it felt like we knew her . She was patient to take our order as my dad and I caught up and we were never ready .. my dad loves his dads jokes and she was so engaged and genuine when as she listened and joked with him . You are very lucky to have an employee like her and we definitely found our spot to meet and lunch between our homes .. great job Emily keep it up
• CB

  Chris B

  Mar 1, 2026
  1.0
  We went for lunch today. Service was very slow and there were not a lot of patrons. Our non-alcoholic drinks took over 10 minutes to be delivered. Lunch ordered: lunch trio (soup, salad, sandwich), soup and flat bread. Over 25 minutes later, the food was delivered. The soups were cold, and glutinous. The cheese sprinkled on top didn’t melt. The salad was limp and tasteless. The server never asked how the meal was and the host never made contact either. We are residents and will never return nor recommend. Follow up: Response from Kelsey’s was a standard Bot response - to go to their link, provide my personal information and then what? Will my personal information have any effect on the poor customer experience and service? We’re not wasting anymore time or money at Kelsey’s.

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