McDonald's

3.0
657 reviews
Temporarily Closed
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Business Details

675 Upper James Street, HAMILTON, ON
L9C 2Z5, Canada
(905) 388-5095
https://www.mcdonalds.com/ca
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About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
675 Upper James Street, HAMILTON, ON
L9C 2Z5, Canada

Hours

Reviews

3.0
657 reviews
5 stars
178
4 stars
106
3 stars
107
2 stars
48
1 star
218

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poorly prepared food.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and inadequate management.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and overflowing garbage.

Food Quality

Feedback indicated inconsistent food quality, with some customers receiving cold or poorly prepared meals.

Speed of Service

Customers frequently complained about slow service and long wait times for their orders.
  • VN
    Vu Nguyen
    1 day ago
    5.0
    Simol the Customer Experience was fantastic.
  • RB
    Rossano Bonito
    Dec 25, 2025
    1.0
    I tried to outsmart the system today. Ordered an XL Double Double… but just in case, I politely asked for cream and sugar on the side. You know, backup plan. Redundancy. Coffee insurance. What did I get? A black coffee, ONE cream, ONE milk, and a packet of ketchup. Ketchup. At that point I’m not sure if they misunderstood my order or were just telling me to figure it out myself. Like, was I supposed to season the coffee? Make it a brunch situation? I didn’t want a surprise challenge, I just wanted a coffee that tastes the same every time. Is that too much to ask? ☕️
  • KK
    Kamalpreet kaur kamal
    Dec 15, 2025
    5.0
    Great service
  • SV
    Steve Vandermeulen
    Dec 1, 2025
    1.0
    Worst McDonald's I've been to. It's literally a 50/50 shot at getting what you ordered made properly. Not sure if the people making the good can't read or just don't care but when I custom order my food I expect it to be made as I ordered it. Especially when you charge what you do for even the smallest burgers. Do better.
  • AD
    Anna Diaz
    Nov 23, 2025
    5.0
    Went there yesterday for lunch and I must say the place was immaculate... I have never seen such a clean mcdonalds in my life. From the tables to the fountain counter and as far as I can see into the kitchen. I will definitely be going back. The food was nice and hot. The fires weren't overly salted.
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Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 675 Upper James Street?

McDonald's at 675 Upper James Street is open from 7:00 AM to 11:00 PM Monday through Saturday and until 10:00 PM on Sundays.

Does this McDonald's location have a drive-through service?

No, this McDonald's location does not have a drive-through; it is closed every day for drive-through service.