McDonald's

3.0
655 reviews
Temporarily Closed
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Business Details

675 Upper James Street, HAMILTON, ON
L9C 2Z5, Canada
(905) 388-5095
https://www.mcdonalds.com/ca
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About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
675 Upper James Street, HAMILTON, ON
L9C 2Z5, Canada

Hours

Reviews

3.0
655 reviews
5 stars
176
4 stars
106
3 stars
107
2 stars
48
1 star
218

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and long wait times for orders.

Food Quality

Customers frequently reported issues with food freshness, incorrect orders, and unsanitary conditions.

Management Issues

Several reviews pointed to ineffective management, with complaints about staff training and handling of customer complaints.

Cleanliness

Multiple customers noted that the restaurant was dirty, with overflowing garbage and unclean tables.

Speed of Service

While some customers praised quick service, many others experienced significant delays and incorrect orders.
  • AD
    Anna Diaz
    1 day ago
    5.0
    Went there yesterday for lunch and I must say the place was immaculate... I have never seen such a clean mcdonalds in my life. From the tables to the fountain counter and as far as I can see into the kitchen. I will definitely be going back. The food was nice and hot. The fires weren't overly salted.
  • WK
    Wyatt Kitamura
    Nov 17, 2025
    3.0
    Happy meal good. Forgot my toy though.
  • KH
    Karen Hare
    Nov 16, 2025
    1.0
    I ordered from this location via Uber Eats spent $70 and was was sent fries and 2 drinks. All my food was missing from the order. How do you screw up this bad? Never ordering form them again.
  • MM
    Mina M.S
    Nov 2, 2025
    1.0
    Asked for two cheese burger meal no pickles or mustard. Had a shift trainer helping cashier so I know it was typed in correctly Bite one pickles, bite the next no burger patty… Rushing to get through orders and not doing it right the first time slows them down even more… employees they need someone older to guide these children Edit my husband went in and they remade it he checked before he left both had no burger patty lol this is crazy I worked here as a teen when we had adults running it this stuff didn’t fly manager was not impressed but she’s a kid herself they don’t take her seriously
  • EA
    Emma Adamo
    Oct 4, 2025
    1.0
    Maybe train your employees better. I used to work fast food and if I ever did what you pull here I’d be out of a job. Maybe don’t have your drive thru cash workers hiding from customers. I had a code for the $9.49 meal deal and I ordered a McDouble and a jr chicken. I realized right after I payed the total did not add up. I was hoping to get the cashier’s attention but she kept hiding behind the window. This is customer service honey, do better or go find another job. I also understand this is fast food and you need to be fast handing out orders… common sense tho to have your food edible. This McDonalds needs to reevaluate the health safety rules and review basic customer service. Management needs to do better.
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Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 675 Upper James Street?

McDonald's at 675 Upper James Street is open from 7:00 AM to 11:00 PM Monday through Saturday and until 10:00 PM on Sundays.

Does this McDonald's location have a drive-through service?

No, this McDonald's location does not have a drive-through; it is closed every day for drive-through service.