McDonald's

3.6
2429 reviews
Drive-Thru Curbside McDelivery
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Business Details

372 Stone Road West, Guelph, ON
N1G 4T8, Canada
(519) 763-8842
https://www.mcdonalds.com/ca
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About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
372 Stone Road West, Guelph, ON
N1G 4T8, Canada

Hours

Reviews

3.6
2,429 reviews
5 stars
954
4 stars
549
3 stars
359
2 stars
163
1 star
404

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders, leading to frustration and dissatisfaction.

Service Speed

Customers consistently noted slow service times, particularly in the drive-thru, with some waiting over 30 minutes for their orders.

Cleanliness

Several reviews highlighted poor cleanliness standards, particularly in bathrooms and dining areas.

Customer Service

While some employees received praise for their friendliness and helpfulness, others were described as rude or unprofessional.

Food Quality

Mixed feedback on food quality, with some enjoying their meals while others reported stale or poorly prepared items.
  • GG
    Geenat Geenat
    4 days ago
    1.0
    I had a very disappointing experience with an employee named Mellissa during my recent takeout visit at McDonald’s. I picked up a packed straw for my Pepsi, and when I realized I didn’t need it, I put it back. Instead of handling the situation politely, she spoke to me very rudely and said, “Do you know which one you picked? Now we have to throw all of these out.” The straws were fully sealed and sanitary, so her reaction felt unnecessary and disrespectful. As a customer, I expect staff to communicate politely, not make me feel uncomfortable or judged. Her tone and attitude were extremely unprofessional, and it made me feel singled out. Employees working in customer service should know how to speak respectfully and treat customers fairly. I hope management provides proper training so this doesn’t happen to anyone else.
  • SP
    Samad Paydar
    Nov 15, 2025
    1.0
    I had a very disappointing experience at this McDonald’s branch. I ordered a mocha using the kiosk, but the printer had no paper, so I had to go to the cashier to get my order number. I then waited about 20 minutes at the pickup area with no updates. Eventually, someone asked for my order and told me it would be ready soon. Another 10 minutes passed, so I went to the counter again — and only then did the staff member go to the back and bring out my drink. It felt like if I hadn’t asked again, I would’ve been waiting even longer. What makes this worse is that I come here about once a month, and every 4–5 visits the kiosk printer has no paper — and every time that happens, the order ends up being delayed. Really frustrating and very poor service.
  • SS
    Saihajpreet Singh
    Nov 8, 2025
    2.0
    I bought two burgers but they only gave me one
  • TM
    Tony M
    Nov 4, 2025
    1.0
    Restaurant is kept extremely dirty. Even when there are few customers in the store. It's gone downhill in the last few years.
  • NN
    Nate
    Oct 30, 2025
    1.0
    They suck at their jobs. Got my order completely wrong and it took close to twenty minutes to get my order as I watched 6 people get their food, even though they ordered after I did.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 372 Stone Road West, Guelph?

McDonald's is open 24 hours a day, 7 days a week at this location.

Does this McDonald's location offer drive-through service?

Yes, the drive-through is open 24/7 every day of the week.