McDonald's

3.7
569 reviews
Temporarily Closed

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
11 Woodlawn Road West, Guelph, ON
N1H 1G8, Canada

Hours

Reviews

3.7
569 reviews
5 stars
237
4 stars
127
3 stars
80
2 stars
33
1 star
92

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some items being cold, poorly cooked, or unsatisfactory, while others praised the freshness and taste.

Service Speed

Many reviews highlighted slow service, with long wait times for food orders, especially during busy periods.

Cleanliness

Multiple customers noted issues with cleanliness, including dirty tables and unsanitary conditions in food preparation areas.

Staff Attitude

Feedback on staff ranged from friendly and helpful to rude and unprofessional, indicating a lack of consistent customer service.

Overall Experience

While some customers had positive experiences, many expressed dissatisfaction with their visits, citing poor service and food quality.
  • JZ
    Justin Zeng
    Nov 15, 2025
    5.0
    Amazing service. Atmosphere was good, staff was nice.
  • AS
    angelina sa
    Nov 7, 2025
    5.0
    Druv had excellent customer service best wxpoerce ever so kind and understand to all customers tru le example of great establishment
  • XX
    xFıReX
    Nov 3, 2025
    1.0
    Do not EVER order the McCrispy doesn't even taste like real chicken and has this really weird plastic taste at the end. And it took 10 minutes for my food.
  • AM
    Akbar Maksum
    Oct 16, 2025
    1.0
    Holy crap I never thought a fast food experience could be so bad. I just made a review about getting no fries in my bag and a long wait but I just opened my burger box and found 2 hairs like we genuinely can’t be serious. Do better oml I get the phrase minimum wage minimum effort but this is disgusting please reconsider your staff
  • AK
    Amdkdh Kenjf
    Oct 16, 2025
    1.0
    Okay so a couple things. When I got there I placed my order, and about five minutes later comes in another guy. He places his order and we both wait. Then this guy in at the very most 2 minutes gets his meal before me. Then I wait even longer for combo and while I do 2 more guys order after. When I go to pick up my meal after say 10 minutes the other 2 people who ordered literally the exact same thing as me get their food at the same time. And when I finally get home to eat my food I check the bag and the fries are almost half eaten. This was possibly the worst McDonald’s experience I’ve ever had. Luckily the food was pretty good but I’m kinda too petty to give a 2 star review. (This is supposed to be a large fry so why did I pay extra for a medium)

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 11 Woodlawn Road West, Guelph?

McDonald's in Guelph is open daily from 7:00 AM to 11:00 PM.

Does this McDonald's location have a drive-through service?

No, the McDonald's at 11 Woodlawn Road West does not offer drive-through service; it is closed all week for drive-through.