Customers reported inconsistent food quality, with some items being cold, poorly cooked, or unsatisfactory, while others praised the freshness and taste.
Service Speed
Many reviews highlighted slow service, with long wait times for food orders, especially during busy periods.
Cleanliness
Multiple customers noted issues with cleanliness, including dirty tables and unsanitary conditions in food preparation areas.
Staff Attitude
Feedback on staff ranged from friendly and helpful to rude and unprofessional, indicating a lack of consistent customer service.
Overall Experience
While some customers had positive experiences, many expressed dissatisfaction with their visits, citing poor service and food quality.
JZ
Justin Zeng
Nov 15, 2025
5.0
Amazing service. Atmosphere was good, staff was nice.
AS
angelina sa
Nov 7, 2025
5.0
Druv had excellent customer service best wxpoerce ever so kind and understand to all customers tru le example of great establishment
XX
xFıReX
Nov 3, 2025
1.0
Do not EVER order the McCrispy doesn't even taste like real chicken and has this really weird plastic taste at the end. And it took 10 minutes for my food.
AM
Akbar Maksum
Oct 16, 2025
1.0
Holy crap I never thought a fast food experience could be so bad. I just made a review about getting no fries in my bag and a long wait but I just opened my burger box and found 2 hairs like we genuinely can’t be serious. Do better oml I get the phrase minimum wage minimum effort but this is disgusting please reconsider your staff
AK
Amdkdh Kenjf
Oct 16, 2025
1.0
Okay so a couple things. When I got there I placed my order, and about five minutes later comes in another guy. He places his order and we both wait. Then this guy in at the very most 2 minutes gets his meal before me. Then I wait even longer for combo and while I do 2 more guys order after. When I go to pick up my meal after say 10 minutes the other 2 people who ordered literally the exact same thing as me get their food at the same time. And when I finally get home to eat my food I check the bag and the fries are almost half eaten. This was possibly the worst McDonald’s experience I’ve ever had.
Luckily the food was pretty good but I’m kinda too petty to give a 2 star review. (This is supposed to be a large fry so why did I pay extra for a medium)
What are the regular operating hours for McDonald's at 11 Woodlawn Road West, Guelph?
McDonald's in Guelph is open daily from 7:00 AM to 11:00 PM.
Does this McDonald's location have a drive-through service?
No, the McDonald's at 11 Woodlawn Road West does not offer drive-through service; it is closed all week for drive-through.
Can I order food for pickup or delivery from this McDonald's?
Yes, McDonald's offers both in-store pickup and delivery services at this location.
What types of meals are served at this McDonald's location?
This McDonald's serves lunch and dinner meals.
Which payment methods are accepted at McDonald's on Woodlawn Road West?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is there an app available to order from McDonald's?
Yes, you can order using the My McD’s app, available for Android and iOS devices.
What is the dining attire recommended for McDonald's at this location?
The recommended attire is casual at this McDonald's.
Which nearby places can customers visit before or after dining at McDonald's on Woodlawn Road West?
Customers can visit nearby places such as Regal Nails for beauty services, Walmart for shopping including the Walmart Vision Centre and Walmart Photo Center, and the SmartCentres Guelph shopping center which includes a cinema.
How can nearby facilities like The UPS Store inside Walmart benefit McDonald's customers?
Customers can conveniently handle shipping, courier, and post office services at The UPS Store inside Walmart while visiting the area around McDonald's, making it easy to combine errands with dining.
Are there family-friendly features at this McDonald's?
Yes, this McDonald's welcomes families and children, and it offers a children's menu along with dine-in options.