McDonald's

3.5
1995 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
1890 Innes Road, GLOUCESTER, ON
K1B 3K5, Canada

Hours

Reviews

3.5
1,995 reviews
5 stars
677
4 stars
496
3 stars
345
2 stars
126
1 star
351

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported issues with order accuracy and slow service, particularly during peak hours.

Food Quality

Mixed reviews on food quality; some customers enjoyed their meals while others received cold or incorrect items.

Staff Attitude

Customer experiences varied widely regarding staff friendliness, with some praising helpful employees and others reporting rudeness.

Cleanliness

The cleanliness of the location received positive feedback, although some reviews noted issues with maintenance.

Drive-Thru Experience

The drive-thru service was often criticized for being slow and disorganized, leading to long wait times.
  • AM
    Andrew MacKenzie
    5 days ago
    2.0
    Very unusual experience in the drive thru, especially for McDonalds. I pulled up to the order station on the right. I waited there for a while as 4 cars were able to order and pull forward using the left order station. I finally pulled forward without ordering and went to the first window. There were two girls there clearly goofing around. I tried to explain the situation but one girl kept trying to confirm I ordered a Big Mac combo and tried to get me to pay for it. She clearly wasn't listening and just following the script. I had to tell her three times what the problem was before she finally understood. Taking my order was another headache. The other girl was bouncing around, hugging the order taker, laughing and joking. The order taker was only half paying attention and I had to repeat my order multiple times to finally get it right. I'm 52 and that was the most painful ordering experience at a McDonalds that I've ever experienced. I paid and pulled up to the second window where my experience completely changed. The guy working the second window was friendly and professional. I had to pull up to wait for my food and the guy that brought it out was also friendly and professional. Despite the improved experience on the back half of the drive thru, I won't be visiting McDonalds for a while because the lack of management and professionalism in the front end makes me concerned about how well food protocols are being followed inside the restaurant.
  • RG
    Roman Gritsenko
    6 days ago
    5.0
    I love going to this McDonalds and filling my belly. 10/10 Would Visit Again
  • AG
    Alexandra Grant
    Nov 11, 2025
    1.0
    I just bought a large fry and I noticed one looks like either a piece of fluff or a spider has been deep-fried into it. Absolutely disgusting not to mention they tasted really old and because I have a sensitive gut it caused immense pain, leading me to believe nobody has cleaned anything for a while. My camera quality is crap, but I will make sure to go back into the restaurant itself and complain
  • JS
    Jakewellyn S
    Nov 9, 2025
    3.0
    The restaurant was very clean, staff was courteous but the food was terrible, cold and my mods were ignored :/
  • OO
    Orbit
    Oct 30, 2025
    1.0
    Sloppy service. They got my order incorrectly, and when i asked for the missing sauce, the supervisor or manager just throw it in the bag as if there's no food in there. And also, the fries is only half full.

Frequently Asked Questions About McDonald's

What are McDonald's Blair & Innes access hours for dining in?

McDonald's Blair & Innes is open for dining from 5:00 AM to 11:00 PM every day of the week.

Is delivery service available at McDonald's Blair & Innes, and what are the hours?

Delivery is available 24 hours a day, 7 days a week at McDonald's Blair & Innes.