McDonald's

3.6
1355 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
2040 Appleby Line, Burlington, ON
L7L 6M6, Canada

Hours

Reviews

3.6
1,355 reviews
5 stars
497
4 stars
354
3 stars
208
2 stars
78
1 star
218

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, particularly from supervisors and staff, with reports of rudeness and unprofessional behavior.

Cleanliness

Many customers noted unsanitary conditions in the restaurant, including dirty bathrooms and messy dining areas.

Order Accuracy

Several customers experienced issues with incorrect orders and missing items, leading to frustration and dissatisfaction.

Food Quality

Feedback on food quality was mixed, with some praising the taste while others complained about poor presentation and inconsistency.

Speed of Service

Customers frequently mentioned slow service, particularly in the drive-thru, with long wait times reported.
  • MT
    Mike Thornton
    Nov 16, 2025
    1.0
    Drive through is terrible. Will 100% make you wait and pull into a spot no matter what you order. Managers must be super pushy on their drive thru staff regarding ticket times. Ordering one burger? You're going into a spot. Ordering one happy meal? You're going in a spot. How about apples and milk? You're going in a spot....probably. The issue is that their parking lot is a cluster - skip this location and go to the bigger / better one off of walkers
  • BC
    Buddy Carmichael
    Nov 10, 2025
    3.0
    Big Mac , should change its name to small Mac, felt like a jr burger in my hand now , shrinkflation at its best
  • DS
    Darren Steiner
    Oct 31, 2025
    1.0
    Do not come here!!! Talk about customer service. The team will consider the needs of its customers but the supervisor? No chance. I believe his name is Michael. If you're in there and have concerns about your order, dont ask for him. Disappointing.
  • TL
    Taylor Lyons
    Oct 31, 2025
    1.0
    Went to McDonald’s today and I think it was the supervisor who was absolutely terrible. Out of uniform, rude and did not care to help me out when I had a question about our order. Do not recommend this place.. the supervisor needs to care more about his customers 👍
  • AA
    aya alhosni
    Oct 23, 2025
    1.0
    Very bad restaurant 🤮🤮🤮🤮🤮🤮 Don’t go there 🤮🤮🤮🤮🤮🤮🤮 Even the customer service is very bad and rude Please guys don’t go there because it’s the worst restaurant

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's at 2040 Appleby Line?

McDonald's at 2040 Appleby Line is open 24 hours a day, seven days a week.

Does McDonald's offer delivery services?

Yes, McDonald's offers delivery services 24 hours a day, every day of the week.