McDonald's

3.3
1383 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
440 Colborne Street West, Brantford, ON
N3T 0J2, Canada

Hours

Reviews

3.3
1,383 reviews
5 stars
410
4 stars
291
3 stars
243
2 stars
115
1 star
324

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with many experiencing cold or stale items and incorrect orders.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff interactions and lack of attention to orders.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables and unsanitary conditions reported by multiple customers.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and overall negligence in fulfilling requests.

Service Speed

Customers noted long wait times both in the drive-thru and inside the restaurant, often exacerbated by staff inefficiency.
  • BB
    Brian
    3 days ago
    1.0
    I don’t usually leave reviews, but this visit to McDonald’s honestly deserves it. Calling this “fast food” is a joke. We waited 25 minutes—yes, twenty-five minutes—for a basic order. The drive-thru line was backed up, the inside was chaotic, and not a single employee seemed to be in any rush. If you can’t handle the volume, at least communicate with customers so they know what’s going on. When we finally got our food, we thought the nightmare was over… but nope. We had to walk back up to the counter twice because the order was wrong both times. Missing items, wrong items, and just overall sloppy service. No apology, no urgency—just a frustrating back-and-forth that shouldn’t be necessary for something as simple as a McDonald’s order. By the time everything was corrected, the food was cold and the entire experience felt like a waste of time and money. If this is what McDonald’s considers acceptable service, they seriously need to rethink their operations. Super disappointing. Definitely won’t be returning to this location anytime soon.
  • DD
    D
    5 days ago
    2.0
    The only reason I continue to go to this McDonald’s is because it’s around the corner from me, but I kid you not when I say they mess something up in my order every time, and most the time it’s young girls working there that don’t care/ attitude.
  • AR
    Amy Rusk
    Nov 14, 2025
    1.0
    We decided to come to this particular McDonald’s, to use the play place and visit with friends. Our friends ordered using the app, so we decided to try that as well; since I had gone up to the counter to order, waited 10 minutes and was not greeted by any staff members. Our friend’s order was delivered to our table. We waited… and waited… and waited… after about 15 minutes, I tried finding someone who works there, to figure out where our order was. After another 5 minutes; finally, someone who works there decided to ask me if I needed anything. They had lost our order. It took 5 staff members, 2 being managers, to find it and start making it. It took approximately 45 minutes to get 2 kids meals and a burger. Since so many staff were trying to fulfill this one order, it just sat there for so long, while they all walked in circles. I asked one worker, if she could give me a tray to carry our order and she asked me what kind of try… smh… The staff was incompetent, unfriendly, and completely lost. If they are unsure of how to use app orders, maybe, they should hire a cashier to take orders and staff who are competent.our receipt for the order was literally right there on the counter too. Definitely would never go back. Ever.
  • SG
    Sophia Grant
    Nov 10, 2025
    4.0
    This mcdonald's is okay for a quick bite but its not the best branch out there. the food is usually what you'd expect standard Mcdonald's taste but quality and freshness can be inconsistent. sometimes the fries are hot and crispy, other times they arrive cold or soggy. Burgers are generally fine bit a bit hit or miss during busy hours.
  • RM
    Rory Marlatt
    Nov 2, 2025
    1.0
    In all aspects of customer service and dressing burgers and making breakfast, this is the worst McDonald’s this town has. Whoever is running it should be disappointed in who they have representing them to work there as there’s no passion in making other people’s food. Everything is disgusting old and never fresh. They can’t even put bacon on bun or keep an egg together. The performance is bad, the food is bad yea it’s McDonald’s but dam we pay for it to be perfect. Get it together or close down

Frequently Asked Questions About McDonald's

What are McDonald's access hours at 440 Colborne Street West, Brantford?

McDonald's at 440 Colborne Street West, Brantford is open daily from 6:00 AM to 10:00 PM for in-store access.

What are the delivery hours for McDonald's at this location?

Delivery service is available 24 hours a day, seven days a week at the McDonald's on 440 Colborne Street West, Brantford.