Many customers reported frequent issues with incorrect orders and missing items, leading to frustration.
Customer Service
Service quality varied significantly, with some staff being friendly and helpful while others were rude and unprofessional.
Cleanliness
The restaurant's cleanliness was a common concern, with reports of dirty tables, floors, and unsanitary conditions.
Food Quality
Food freshness and quality were inconsistent, with complaints about stale items and poorly prepared meals.
Speed of Service
Customers experienced long wait times, especially during busy hours, impacting overall satisfaction.
KC
kayla cooper
1 day ago
1.0
this is probably the WORST mcdonald’s in brantford. i quite literally stopped using skip because it’s the only thing that delivers mcdonald’s to my house and the only choice is this one… every single time the fries are half empty, missing items, or your order just straight up gets cancelled for no reason. going to the store isn’t any better, when they had the pickle sandwich - stopped for an easy fix for dinner as everyone in the house worked all day no pickles on our pickle chicken sandwich 🙄 the staff fight with you when you try to have your orders corrected, today sent me over the edge though :/ when paying 50 cents for a sauce.. one would expect more than this. i’ve given so many chances, kept being positive and going back hoping maybe it was just a bad day but it’s now been 10 years of living in the area and trying again and it just gets worse.
SS
Suzanne
4 days ago
1.0
Very disappointed with the McDonald's. Our pops were warm hand no ice. The fries were not full at all and half cooked . McChicken looked brown didn't taste right. Entire meal was garbage. People don't wear gloves. One person took money no gloves didn't wash hands then went messed around with food while touching his nose almost picking it. What is with these places. They need to clean more, make sure orders are fresh and accurate. Wear gloves. Don't touch ur hair or face etc while touching others food. Don't touch money then food. All these places have gone downhill they over charge for garbage food .
ID
Irmela Danlowski
5 days ago
4.0
You forever would not check if everything was there from my b order
BH
Beth H
Jan 3, 2026
1.0
I eat at McDonald's probably once a month and this one in west brant is the worst. Food is always cold and fries always undercooked and yucky. Not to mention drink area always a sticky dirty mess.
AP
Andy Porter
Dec 22, 2025
1.0
Should have learned the first time, but three times now.I've grabbed a breakfast sandwich there, and the english muffin is rock hard and stale.This place is absolutely terrible
What are McDonald's access hours at 440 Colborne Street West, Brantford?
McDonald's at 440 Colborne Street West, Brantford is open daily from 6:00 AM to 10:00 PM for in-store access.
What are the delivery hours for McDonald's at this location?
Delivery service is available 24 hours a day, seven days a week at the McDonald's on 440 Colborne Street West, Brantford.
Does this McDonald's location offer drive-through service?
Yes, McDonald's at 440 Colborne Street West offers drive-through services 24/7 every day of the week.
What meals does McDonald's serve at 440 Colborne Street West?
This McDonald's location serves breakfast, lunch, and dinner.
What payment options are available at this McDonald's?
Customers can pay with American Express, Cash, Discover, Mastercard, or Visa at McDonald's 440 Colborne Street West.
Does McDonald's at Colborne Street West have a children’s menu?
Yes, this McDonald's location offers a children's menu to welcome families and children.
Is there an app available to order from McDonald's at 440 Colborne Street West?
Yes, customers can use the My McD’s App available on both Android and iOS to order from this McDonald's location.
What nearby coffee shops can I visit before or after dining at McDonald's?
Tim Hortons, a nearby coffee shop and smoothie bar, is close to McDonald's at 440 Colborne Street West and is ideal for coffee lovers seeking more variety.
Are there any parks near McDonald's at 440 Colborne Street West where families can visit?
Yes, D'Aubigny Creek Park, Donegal Park, and George Campbell Park are nearby and great options for families looking to enjoy outdoor activities before or after their meal.
Can I find any health or pharmacy services close to McDonald's on Colborne Street West?
Yes, Sobeys Pharmacy Shellard Lane and Shoppers Drug Mart, both pharmacies, are located near McDonald's at 440 Colborne Street West for convenient access to health products and prescriptions.