Subway

Reviews

• DB

  Deep Bhogal

  4 days ago
  1.0
  I am writing to formally complain about the extremely poor service I received from your Subway location. Today, I placed an online order through the Subway app for two Veggie Footlong sandwiches and selected delivery to my home address. I waited approximately 45–50 minutes for my order. When the delivery was only about three minutes away from my house, I suddenly received a notification saying that my order had been cancelled. I immediately called the store to understand what happened. The staff member who answered the phone spoke to me in a very rude and unprofessional manner. She asked for the name on the order and then told me it was cancelled. When I asked how it could be cancelled when it was almost at my home, she said she did not know. I politely requested to speak to a supervisor, but she told me no supervisor was available. When I asked for her name, she suddenly disconnected the call. This experience was extremely frustrating and disappointing. I expect respectful communication and better customer service. Cancelling an order at the last minute without explanation and treating a customer rudely is unacceptable. I request that this matter be investigated and that appropriate action be taken to prevent this from happening again.
• PK

  Pritpal Kaur

  4 days ago
  1.0
  I contacted the store to inquire about the reason my order was canceled. I was informed that I needed to contact DoorDash, as they had canceled the order. However, I placed the order directly through the Subway application. It is unreasonable to expect customers to contact a third-party service when the order was made through your official platform. During the call, the staff member who answered refused to provide her name when asked. I requested to speak with a supervisor and was told that no supervisor was available. When I again asked for her name, she disconnected the call. This behavior was highly unprofessional and unacceptable. This level of customer service reflects poorly on your brand. I strongly urge you to ensure that your employees are properly trained, particularly regarding how your delivery system operates and how to handle customer concerns respectfully and professionally. I clearly explained that I did not place the order through DoorDash, but rather through the Subway app, which is powered by DoorDash for delivery. Unfortunately, the staff member appeared unaware of this distinction. Additionally, as a nearby resident, I have visited this location multiple times for pickup and in-person orders, and I have consistently found the staff to be unfriendly and unapproachable. I expect this matter to be addressed seriously and appropriate corrective action to be taken.
• VS

  Vic Singh

  4 days ago
  2.0
  Stingy with toppings, kinda have to beg for more. Chicken Bacon Rancher comes with double cheese normal, asked if I want only want one layer and then charged me for double LOL extra is out of question, they don't want to give even when you paying for it. Stay cautious when shopping
• MJ

  Moni Jay

  6 days ago
  1.0
  I ordered bogo free. But they put all the ingredients very little for both because the offer. Bogo free is a scam. You get two bun/sub, but other ingredients for one.
• JK

  Jasmeen Kaur

  Feb 10, 2026
  1.0
  DISGUSTING CUSTOMER SERVICE AT TRINITY COMMONS SUBWAY!!! I visited Subway at Trinity Commons on February 10th between 1:30–2:00 PM, and it was hands down one of the worst customer service experiences I’ve ever had. The female employee serving me was extremely rude, arrogant, and argumentative. When I asked her to add sauces, she flatly said only 4 sauces are allowed, which is ridiculous and not followed at other Subway locations. She barely added any sauce, leaving my sub dry and unpleasant. When I complained, instead of fixing it like a normal employee would, she started arguing with me in a very disrespectful tone and kept repeating, “We are trained like this.” That response just shows how little she cares about customers. This employee clearly has no idea what customer satisfaction means. Arguing with a paying customer is completely unacceptable. Management at this location seriously needs to address staff behavior, because this kind of attitude will push customers away. I will not be returning to this Trinity Commons Subway and would strongly advise others to avoid it.

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