Swiss Chalet

Reviews

• KJ

  Ken Johnston

  2 days ago
  2.0
  We've tried many times to give this Swiss Chalet an opportunity to correct itself. (I have enjoyed Swiss Chalet for 40 years), but time and time again THIS restaurant continues to surprise us, but in a disappointing way. Today, was my final àttempt to give this restaurant one last opportunity. I ordered an appetizer; Chalet Salad with House dressing. (What could go wrong???). I've ordered this for decades. It came out, looked normal, grabbed my fork and dove in. Put a large mouthful, and almost immediately realized that this was Not House dressing.(It wasn't even dressing). Within 2 seconds my mouth was quickly roasting. My mouth and throat were burning. My partner tried it, and said they poured hot sauce on it. I told the waitress what happened, and they realized they accidentally put on hot sauce (same color as Catalina, both were beside each other in the fridge. They apologized. (But no replacement salad). ...& Then charged me for the hot sauce salad I couldn't eat. ... I'm done.
• SA

  Stephen Aldridge

  Mar 15, 2026
  1.0
  Went there for dinner last night sat for 20 minutes before someone came over and took our order then waited another 40 minutes for our food the chicken was dry the table beside us was waiting for their bill it took 15 minutes before somebody came over to get it done for them I thought it would be easier eating in then taking out was I wrong
• AA

  Anna

  Mar 8, 2026
  5.0
  I had the best experience today. I came around 7:30 pm on Sunday March 8th. The food was delicious and fresh , I loved the chicken wings it melted in my mouth. I would say this was the best chicken wings i ever had. Our server was Tracey W and she did amazing from the moment she took our order till the end. She was kind and had smile on her face dispute how busy she was. I definitely recommend this Swiss chalet location . Great service and great Food can’t say more than this. Even my son enjoyed his food and dessert. Thank you for the great service.
• DM

  Dan Murray

  Mar 8, 2026
  3.0
  The group event room was large but was cramped with tables of various sizes - the room was dark - although our server was friendly, our service was lacking in efficiency and attentiveness - we were a group of 16 - our group arrived in increments and not all together - the location of the room lacked sight lines for the server to keep tabs on who was coming in causing some confusion and lack of attention - the restaurant was not busy -we arrived at 1:30 pm on a Saturday afternoon - the attention to replenishing drinks and having our food order taken in a timely manner was severely lacking as it was well into the second hour before those two things were taken. Our food took over 45 minutes to arrive - our food was warm when it arrived to our tables - coming from an experienced Hospitality background, it would be suggested that training reviews with regards to attentiveness, time management and providing adequate servers/bus assistants for larger groups be a top directive for improvement in both front and back of the house. At this time, I would not recommend this restaurant for larger group events. The parking lot lacks spacing and was not maintained - as this restaurant has a large target market in our senior population, adequate maintenance should be a priority to ensure safety.
• SG

  Stefanie G

  Feb 21, 2026
  1.0
  Hands down one of the worst restaurant experiences I’ve ever had. We stood at the front of Swiss Chalet on Bayfield for 15 minutes like complete idiots while staff walked around pretending we didn’t exist. One woman finally told us to “give her a minute” and then proceeded to serve five other tables and bring out drinks while completely ignoring us again. There was a lineup of people waiting to be seated, servers everywhere, and even the manager nearby and still, nobody could be bothered to acknowledge us. We tried waving someone down. Nothing. Totally invisible. This isn’t being busy. This is pure incompetence, zero organization, and absolutely awful customer service. If you don’t want customers, just put a sign on the door and save everyone the time. We left because it was painfully clear our business meant nothing to them. Disrespectful, unprofessional, and honestly embarrassing for a restaurant chain. I wouldn’t recommend this location to anyone unless you enjoy being ignored and wasting your time.

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