McDonald's

3.2
2558 reviews
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Business Details

4849 North Kickapoo Street, Shawnee, OK
74804, United States
(405) 273-4249
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4849 North Kickapoo Street, Shawnee, OK
74804, United States

Hours

Reviews

3.2
2,526 reviews
5 stars
720
4 stars
480
3 stars
482
2 stars
260
1 star
584

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and long wait times.

Food Quality

Customers frequently reported issues with food quality, including cold, reheated items and incorrect orders.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and unclean kiosks.

Management Issues

Feedback indicated poor management and lack of training for staff, leading to a chaotic service environment.
  • AA
    Annieokie
    Jan 5, 2026
    4.0
    While the food was great and the people there, that was great.I felt bad for the ones that was working a busy saturday with very little pay and not enough help ! However, there were very welcoming to my bearded dragon John John !
  • RL
    ristigo the dying light
    Dec 31, 2025
    2.0
    I have gone to this McDonald's for years. Recently I have notice a considerable decline in staff service. During the past 6 times I've gone there they have forgotten my sauce for my meal. To some that may not matter but for others living too far away to where it would be a hindrance to just go back it is enough for a bad review
  • NH
    Nadine Hill
    Dec 28, 2025
    1.0
    Door Dashed dinner tonight 12-28-2025 (Door dash part of service was great) and my husband found a long hair in his McDouble that he was eating. Went through on Friday 12-26-2025 and the workers were very stressed and seemed very overworked as it showed in their attitudes when I went in to ask about my order I was waiting on. This locations customer service seriously needs to be dealt with as well as training on food handling with proper protocols a being enforced.
  • GT
    Gavin Treanor
    Dec 28, 2025
    3.0
    Most food and drinks are out and have been for a while. Service is horrible always a line. There is another McDonalds not to far go there instead
  • WF
    Wallace Ford
    Dec 24, 2025
    2.0
    Poor leadership in this establishment. Management should be evaluated for training....
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Shawnee, OK?

McDonald's in Shawnee, OK is open 24 hours a day, 7 days a week, including for delivery and drive-thru services.

What services does McDonald's offer at the Shawnee location?

Services include drive-thru, McDelivery, curbside pickup, same-day delivery, no-contact delivery, mobile ordering, mobile offers, gift cards, and complimentary WiFi.