Long John Silver's | A&W

3.2
678 reviews
Seacret Society

About

Fast Food RestaurantSeafood RestaurantTake Out RestaurantChicken Restaurant
Real seafood should be sourced from real sea-places, like, you know, oceans. So that's exactly where we source our wild-caught Alaska pollock, wild-caught Alaska salmon, and wild-caught north Pacific cod. We’re no one trick sea pony.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Long John Silver's | A&W
4628 E. Main St., Whitehall, OH
43213, United States

Hours

Reviews

3.2
678 reviews
5 stars
213
4 stars
135
3 stars
98
2 stars
67
1 star
165

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including overcooked, greasy, and old food.

Service Issues

Numerous reviews highlighted poor service, including long wait times, rude staff, and incorrect orders.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty seating areas and food preparation spaces.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing disrespectful behavior.

Operational Problems

Customers reported issues with the restaurant being closed or locked during operating hours, and a lack of staff to serve customers.
  • DB
    Daniel Bauman
    Nov 6, 2025
    1.0
    This was nasty! I ordered the fish and chicken. Fish was ok, chicken looked like a rats tail. My side of corn was brown and swimming in used oil. For a meal like that cost $16.98 Unacceptable.
  • JA
    Johnny Adams
    Nov 1, 2025
    1.0
    I sat at the drive thru order board waiting to order for ten minutes. Girl took my order I sat as next to drive to window for another ten minutes. 😑 I gave up and went to McDonald's and had food 4 minutes after ordering.
  • TS
    Terra Scotty
    Oct 1, 2025
    1.0
    I placed a mobile order for $19, When I got there to pick up they said they were out of everything and there was no manager to refund me so I needed to call Corporate. Well they don't answer and im out $19.
  • PG
    PrettyLadyMaine Green
    Sep 25, 2025
    5.0
    I ordered through the app for pick up I’m happy I went inside I was able to wash my hands and check my order. I was missing a whole meal the worker explained on their end it doesn’t show how many quantities I ordered. It just all comes through as a DoorDash order even though I ordered from Long John Silvers A&W app. I ordered two of the same orders but it only came in as one the worker was happy to make my other meal with no problem. He even gave us two free drinks. The food was fresh
  • LC
    Larry D. Collins
    Sep 22, 2025
    1.0
    Pulled off I 270 to eat at this location. The doors were locked? Did not see but on car in the parking lot. Assumed it was closed. Arrived there right around 12:20 pm. We just walked over to nearby McDs to eat and left our car in the lot at L&Js/A&W Root Beer. Came back after 1 pm...noted someone going thru D thru. I went inside as doors were now unlocked. Told manager I had wanted to eat there so why did he have the entry doors locked. He said he did not have enough help to open the dining room. ThEN why didn't he put a sign on the entry door that the drive thru was open? Let's face it, this place is horribly operated. What a poor excuse... the manager followed me to the door, gave me the look...and opened the other entry door. It really wouldn't have mattered as they didn't have any DR customers anyway...but 1 table.

Frequently Asked Questions About Long John Silver's | A&W

Can I order online and pickup in store?

Yes! Order online and pickup in store at participating Long John Silver's restaurants. Find your local LJS here: https://www.ljsilvers.com/locations

Can I see a menu?

You can see a menu here: https://www.ljsilvers.com/menu/