McDonald's

3.5
1811 reviews
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Business Details

662 South State Street, Westerville, OH
43081, United States
(614) 891-0198
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
662 South State Street, Westerville, OH
43081, United States

Hours

Reviews

3.5
1,811 reviews
5 stars
628
4 stars
417
3 stars
307
2 stars
145
1 star
314

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported rude staff, incomplete orders, and poor customer service experiences.

Food Quality

There were mixed reviews on food quality, with some praising hot and fresh meals while others complained about cold or poorly prepared food.

Order Accuracy

Many customers experienced issues with incorrect orders and missing items, leading to frustration.

Drive-Thru Efficiency

The drive-thru service was noted to be slow at times, with long wait times reported.

Positive Staff Interactions

Despite the negative feedback, some customers highlighted friendly and helpful staff members who provided good service.
  • FF
    Fred
    Dec 27, 2025
    1.0
    If I could go lower for service I would Second time I'm getting an incomplete order but charged for everything I ordered. I mean if you can't complete someone's order don't charge the person for it. First time it happened thought it was a an honest mistake but now I'm beginning to think it's either negligence or just poor service.
  • AN
    Ashley Nicholson
    Dec 16, 2025
    5.0
    5 Stars for Service. We visit this location at least once a week. The staff, many young adults, are so kind and hospitable! I’m so grateful for their kindness! Keep up the great work! Also, I always get the most delicious and fresh Double Cheeseburger at this location 😍
  • DW
    Daniel Wooster
    Dec 14, 2025
    5.0
    Everything was perfect my iced coffee was right on time same with my mc crispy
  • KK
    Kev kolumbus
    Dec 4, 2025
    1.0
    The owner Linda was very rude and unprofessional I’ve been coming to this location for awhile now and I have never had an issue until today. She was very disrespectful and did not have the proper knowledge of the promotions being offered. The workers are great but they management is terrible this is the first time I’ve ever had to write a bad review which sucks because it’s for a place that’s so common and located in a great area. Thanks for the experience Linda
  • SS
    simari
    Dec 4, 2025
    1.0
    The workers in here are so rude, they got my doordash order wrong, they didnt add a patty to my sandwich, then stayed that i wouldnt get a refund, i bought 2 cookies , only received one, not trying to sound fat or anything, but that was my hard earned money i wasted, then started getting smart with me, all i wanted was a mc crispy, every time i go there i have problems with the food being cold , or not FULLY COOKED . miss me will ALLLL that
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Westerville, OH?

McDonald's in Westerville is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has a drive-thru open 24/7.