McDonald's

3.2
871 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
905 N State St, Westerville, OH
43082, United States

Hours

Reviews

3.2
871 reviews
5 stars
268
4 stars
166
3 stars
149
2 stars
82
1 star
206

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff and incorrect orders, leading to a negative overall experience.

Food Quality

Many reviews mentioned cold or poorly prepared food, with several customers expressing dissatisfaction with the freshness and accuracy of their orders.

Wait Times

Customers frequently complained about long wait times in both the drive-thru and inside the restaurant, often exacerbated by incorrect orders.

Staff Attitude

While some employees were praised for their friendliness, many reviews highlighted a lack of professionalism and customer service skills among staff.

Cleanliness

The location was noted for being clean and well-kept, which was a positive aspect mentioned by several customers.
  • AB
    Ariel Byrd
    Dec 25, 2025
    5.0
    It is not your millennial grey mcdonald's. It is a cute little, almost inn/cozy home, style. Cute. Nice employees. Clean. Food was exactly to order.
  • ME
    Madison Elizabeth
    Dec 2, 2025
    1.0
    ABSOLUTELY TERRIBLE. Do not come to this location. Whoever was taking my order was so rude I order the grinch meal for the pickle fries and when I got home there was no seasoning or the fries which was the only reason I bought it. It was 12 dollars. When we are paying YOU for a MEAL that doesn’t take an arm and a leg to GET RIGHT IT SHOULD BE CORRECT. I’m so over giving my HARD earned money to places who don’t care about their costumers. IM PAYING YOU SO DO YOUR JOB RIGHT.
  • MA
    Marcia Adkins
    Nov 23, 2025
    1.0
    Food was super cold. The meat on the Big Mac looked it had been sitting there for hours. Had to put fries in the oven at home. Worst meal in a long time.
  • AA
    Abby
    Nov 10, 2025
    1.0
    If I could give this place a zero star I would. The gentleman who took my order was very rude and disrespectful. Wouldn't let me get my sentences completed before he kept interrupting me. And that was just at ordering. I ordered a hot fudge sunday and the girl gave me a cup that had a squirt of ice cream and a little bit of fudge on it. Took it inside to the manager. Or the kid claiming to be the manager. And he proceeded to tell me that's how the fudge sundays were supposed to be made. I asked him to remake it and he told me he would charge me if I got it remade. Even though they were wrong and my cup wasn't even half full of ice cream. Then the kid who was taking my order was actually clocking out for the day and proceeded to tell me that if I didn't like the ice cream , I should have went to an ice cream shop instead. Because that's what normal people do. But I was just getting my kids and after school treat. Just the fact of the rude comments the unprofessional behavior. The food was cold when it came to me. When I had just ordered it. The bun was hard and the hamburger was burnt. After the problems with the ice cream I didn't want to deal with the problems over my food. Save your money and go to another mcdonald's.
  • AH
    Amy Hawkins
    Nov 4, 2025
    2.0
    Our food order was correct but all of the drinks were wrong and there were no sauces. Had to go back. They were nice and the food was fresh but, it was definitely inconvenient.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Westerville, OH?

McDonald's in Westerville, OH is open daily from 5:30 AM to 11:00 PM.

Does this McDonald's location offer drive-thru service?

Yes, the Westerville McDonald's has a drive-thru open from 5:30 AM to 11:00 PM every day.