McDonald's

3.4
1805 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4435 Executive Parkway, Westerville, OH
43081, United States

Hours

Reviews

3.4
1,805 reviews
5 stars
589
4 stars
378
3 stars
345
2 stars
167
1 star
326

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service are inconsistent, with reports of both friendly and rude staff, and issues with order accuracy.

Food Quality

Food quality is often criticized, with complaints about cold items, incorrect orders, and overall lack of freshness.

Cleanliness

Some customers noted that the restaurant is clean, while others reported unsanitary conditions and poor maintenance.

Speed of Service

Service speed varies widely, with some customers experiencing quick service while others report long wait times and slow order fulfillment.

Staff Training

There are concerns about staff training and communication, particularly with language barriers affecting customer interactions.
  • HO
    Hailey Owens
    Nov 6, 2025
    1.0
    They forgot something out of my order. Annoying, but things happen. I called up to let them know and the women on the phone who answered told me they’re only taking drive thru and then hung up on me which was very rude. 1. It had nothing to do with me telling her I had missing items 2. To hang up on a customer who’s calling about yalls mess ups? Just not right. (10pm night shift)
  • GT
    Grahm Thoman
    Nov 2, 2025
    1.0
    Called ahead and asked if the ice cream was working, 10 mins later I show up to pick up my order and supposedly it’s been off for hours.
  • CW
    chris wiseman
    Nov 1, 2025
    5.0
    Got breakfast here service, food and speed were all amazing. Definately a top tier McD's
  • JP
    Jennifer Plikerd
    Oct 28, 2025
    5.0
    Play some clean the food is hot and people were exceptionally nice
  • KK
    Kendra
    Oct 3, 2025
    5.0
    Professional and friendly

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week, including all holidays.

Does this McDonald's offer drive-thru service?

Yes, the drive-thru at this McDonald's is open 24/7 along with the restaurant hours.