McDonald's

2.9
1178 reviews
Get DirectionsCallWebsite

Business Details

127 N Miami St, West Milton, OH
45383, United States
(937) 698-3665
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
127 N Miami St, West Milton, OH
45383, United States

Hours

Reviews

2.9
1,178 reviews
5 stars
285
4 stars
181
3 stars
197
2 stars
132
1 star
383

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and rude staff, leading to a negative dining experience.

Food Quality

Many reviews mentioned cold, incorrect, or poorly prepared food, with frequent complaints about missing items in orders.

Cleanliness

The restaurant was often described as dirty, with unclean tables and restrooms, contributing to customer dissatisfaction.

Management Issues

Several customers expressed concerns about poor management and lack of accountability, suggesting that management needs to be more involved.

Inconsistent Experience

While some customers had positive experiences, many noted that the quality of service and food varied greatly, leading to frustration.
  • JB
    Joann Benton
    2 days ago
    1.0
    While waiting to place my order, a lady came in saying she's been waiting for over 20 mins for them to bring her a coke. The cashier was not very friendly and acted like that was the last place she wanted to be. We placed our order and I got the wrong sandwich, fries tasted old even though they were busy. Back up to the counter to swap my sandwich, 2 other people were in there complaining about missing several items in their orders. This place was a circus. I will never go back and I hope they can't get their stuff together
  • WC
    Wayne Chatfield
    3 days ago
    1.0
    Chicken sandwich incorrectly cooked. Very gummy, distasteful. French fries were too soft and weird oily taste. Waited in line for long time for drive thru.
  • MK
    Mariellen King
    4 days ago
    1.0
    Seriously we asked for ice waters with our meal. At other McDonald’s they just charge for the cup. Weber’s charged $2.25 for WATER!!!!!
  • BN
    Brandon Nales
    Nov 8, 2025
    1.0
    This is probably the worst McDonald’s I’ve ever been to and that’s saying a lot. I live near this one and go there all the time and I don’t think I’ve ever had a correct order all the way through. Ask for fresh fries and they give you one fresh and one absolutely cold.
  • WW
    Whitney
    Oct 24, 2025
    1.0
    If I could give 0 stars I would. I really wish the owner would care more about his/her business. Maybe he/she should go randomly order some food here and there. And they would be ashamed of their own business. The last 5 years at least as been horrible. The fries are never cooked enough. They are always soggy. If you ask for no cheese. 9 times out of 10 they put cheese on it. They are always missing something in a order. The whole town agrees, but unfortunately its one of the few things here. Night shift food seems even worse then day time. Honestly I wish they would close the doors and have something new in town. And some how every year they get worse and worse.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are McDonald's West Milton's regular opening hours?

McDonald's West Milton is open daily from 5:00 AM to 11:00 PM, except on Friday and Saturday when it closes at 11:59 PM.

When is the McDonald's drive-thru available?

The drive-thru at McDonald's West Milton operates daily from 5:00 AM to 11:00 PM.