Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,311 reviews
5 stars
450
4 stars
282
3 stars
248
2 stars
99
1 star
232
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were friendly and efficient, while others were rude and dismissive.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer frustration.
Speed of Service
Many customers praised the quick service, especially in the drive-thru, although some experienced long waits.
Food Quality
Inconsistent food quality reported; some enjoyed fresh and hot meals, while others received cold or poorly prepared items.
Cleanliness
Reports of cleanliness varied, with some customers noting a clean environment while others found it unsatisfactory.
- SEScott Ellsworth4 days ago5.0Always consistent
- BBBrittNov 4, 20251.0Never in my life has anyone made me cry because I went to go pick up breakfast. I'll never come back. Please don't be mean to people who didn't do anything wrong. Today when my name was called I stood there for a second because I had my food, but not my drinks (coffee & OJ, not self serve). The first first girl who I presume was the shift lead told me "She's working on your drinks if you'll just wait a minute" without making eye contact after I had already been standing there for a few minutes. 10 minutes later the other girl slammed my drinks down on the counter without looking at me or saying a word. I've been in your shoes before. I worked fast food in the past and I work in a high volume kitchen now. There is no excuse to treat people this terribly. You never know what someone's going through... and mind you, this whole time I never said a word so there was no reason to be rude. I ordered at the Kiosk. I never said "excuse me" or hollered for their attention. I just waited. The overall wait of about 20 minutes was actually no big deal but there was no reason to treat me like garbage and make a pregnant woman CRY. Most people are reasonable and willing to wait if you're able to be polite and acknowledge them. Update: Before the automated reply I already submitted a complaint with the restaurant # on the given website and will not be removing this public review :)
- CSclea shufeltSep 29, 20251.0worst experience i’ve ever had at any mcdonalds. they took my card and charged me $30 which was meant for the car in front of me. i ordered an $8 big mac meal. they took my card back after i pointed out the error, refunded me and then made me pay for my meal, which ended up being $9.49 as they charged me for a LARGE meal that i did not order or receive. very disappointed with the lack of customer service skills. do better! management was embarrassing.
- MBMatt BurksSep 16, 20255.0Ordered a burger and iced coffee via the app. Order was brought out quickly and the staff was friendly.
- MBMadison BrentAug 27, 20255.0I FREQUENT this specific McDonalds and literally refuse to go to any other one. I seriously just had the best cheeseburger of my life. The service and the food is just unlike any other McDonalds I’ve been to. Me and my friends come here basically every day and it’s my favorite bad habit I’ll ever have. Staff is very patient considering we have annoying drive-thru orders.
Frequently Asked Questions About McDonald's
What are the regular business hours for McDonald's in West Chester, OH?
McDonald's in West Chester, OH is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
What are the delivery hours for this McDonald's location?
Delivery is available Monday through Thursday and Sunday from 5:00 AM to 10:30 PM, Tuesday until 8:30 PM, and Friday through Saturday until 11:30 PM.
What delivery and pickup options does McDonald's in West Chester offer?
This McDonald's offers curbside pickup, delivery including no-contact and same-day delivery.
How can I order from McDonald's West Chester online?
You can order through their delivery website at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available for iOS and Android.
What payment methods are accepted at McDonald's West Chester?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru service?
Yes, the McDonald's in West Chester has a drive-thru available for your convenience.
What kind of services does McDonald's in West Chester provide on-site?
They provide drive-thru service, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
What nearby entertainment options can I visit before or after dining at McDonald's West Chester?
Nearby, you can visit The Web Extreme Entertainment, which offers amusement park attractions, laser tag, an arcade, and festivals.
Are there other dining options close to McDonald's in West Chester?
Yes, nearby dining options include Grand Peking Chinese Restaurant, Afghan Grill, Skyline Chili, Popeyes Louisiana Kitchen, and The Pudgy Penguin Ice Cream & Candy.
What nearby amenities might be useful when visiting McDonald’s West Chester?
Nearby Shell gas station with convenience store and car wash, and lodging at Home2 Suites by Hilton Cincinnati Liberty Township are available for visitors.