Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and lack of professionalism.
Wait Times
Numerous reviews mentioned excessively long wait times in both the drive-thru and inside the restaurant, often exceeding 20 minutes for simple orders.
Food Quality
Many customers complained about receiving cold or incorrect food orders, with several instances of food being stale or poorly prepared.
Management Issues
Reviews indicated a lack of effective management, with employees often seen arguing or displaying unprofessional behavior, contributing to a chaotic environment.
CC
Caitlin Shea (Caity)
3 days ago
1.0
Service is absolutely terrible and more than half of the time your food isn't made right. Worst McDonald's ever
EP
Elaine Petrinolis
3 days ago
1.0
Ordered a cheeseburger and nothing but cheese on it .. WTH? Can’t even get a cheeseburger right!
RJ
Russell Jospeh
Jan 4, 2026
1.0
Was there as a doordash driver. This was the 3rd time that I've went there to pick up a delivery order that couldn't be picked up. It took over 10 minutes to get anyone to acknowledge me then I was told that there wasn't anyone working front counter so no one could give me the order. All stores owned by Kristen are being destroyed
BB
Briana Burkey
Jan 2, 2026
1.0
I’ve been a regular customer at this McDonald’s for years and, until recently, I’ve had consistently good experiences with both staff and service.
Over the past year, however, the quality of service has declined significantly. I’ve tried to be patient and understanding — I know staffing shortages and training new employees can be challenging. Unfortunately, even with that in mind, the issues have become impossible to ignore.
On multiple occasions, I’ve waited 15–20 minutes for very simple orders. Tonight was especially frustrating. I stopped in just for a soda and a small fry, assuming it would be quick. It was not.
There was no one at the first window and no visible activity inside. After pulling to the second window, I waited several minutes before someone hurried over to take my card and hand me my drink. I was understanding and didn’t complain. However, I then waited an additional 10 minutes before someone came to the window and asked, “Can I help you?” — despite me already having paid and received part of my order. When I explained I was still waiting for my fries, the employee reacted with visible panic and walked away.
When I finally received the fries, they were cold.
What’s most concerning isn’t just the wait times — it’s the overall atmosphere. The staff appear overwhelmed, stressed, and unsupported. That reflects a deeper management issue, not an employee issue. Low morale and disorganization ultimately affect both workers and customers.
I don’t enjoy leaving complaints, especially for a location I’ve supported for years, but something clearly needs attention here. I hope management can address the underlying problems and improve both employee support and customer experience.
BB
Brandan Becki
Dec 13, 2025
1.0
Honestly its the best looking McDonald’s in the area but thats about it. Hot cakes were still frozen took them to counter stood there for a few minutes for some one to come to counters then waited almost 10 minutes for them to get me more. Dont recommend anyone come here.