McDonald's

3.2
2123 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2224 Warrensville Center Rd, University Heights, OH
44118, United States

Hours

Reviews

3.2
2,123 reviews
5 stars
607
4 stars
426
3 stars
389
2 stars
224
1 star
477

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, both in the drive-thru and inside the restaurant.

Order Accuracy

There were numerous complaints about incorrect orders and missing items, leading to customer frustration.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing unprofessional behavior.

Food Quality

While some customers praised the food as hot and fresh, others received cold or poorly prepared items.

Cleanliness

The cleanliness of the location received mixed reviews, with some noting it was well-maintained while others reported unsanitary conditions.
  • SB
    Serhii Bilynskyi
    4 days ago
    1.0
    Аго власник накорми своїх працівників вони як сонні мухи вони не мають сили ходити
  • IG
    Ioanna Gaffney
    Oct 26, 2025
    1.0
    Hire more people or something, can’t imagine the drive thru times. Just spent 23 minutes in the dr, waiting on two large drinks.
  • FZ
    Fanpeng Zhao
    Oct 21, 2025
    1.0
    My bag of order was there and no staff helped me. I waited for 10 minutes. Finally they gave me a sealed bag without food inside. Only two drinks. I asked them, then they gave me the meal without fries inside. Terrible experience.
  • TM
    T Matthews
    Oct 16, 2025
    5.0
    Love this location. I come here often (pregnant and cravings) I normally never have a problem. The food is always seasoned well, its always hot and fresh. Today i did have an issue. I spoke with the owner and he made it right, nothing a little conversation cant fix. I hope yall have a great day and thank you for making my experience with this location continue being a great one ❤️
  • KP
    Kiamesha Prince
    Oct 13, 2025
    1.0
    I did a mobile order. When I pulled up, they said that they could not pull up my order because they were having system issues. They told me to cancel my order and reorder it, but get out of line while I do it. They were not apologetic at all. Honestly, if your system is not working how is me cancelling my order and reordering going to make your system work? I just left. I’ll never patronize this establishment again. They most definitely need customer service training.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 2224 Warrensville Center Rd, University Heights?

McDonald's is open daily from 6:00 AM to 12:00 AM (midnight).

When is the drive-thru open at this McDonald's location?

The drive-thru is open every day from 6:00 AM to midnight.