Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBar
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Niles off Shaker Blvd SE and Great E Plaza and next to ONYX Health Club.
Customer experiences with service varied widely, with some praising attentive staff while others reported long waits and poor service.
Food Quality
Food quality was inconsistent, with several customers noting overcooked or poorly seasoned dishes, while others enjoyed their meals.
Manager Response
Management received mixed reviews; some customers appreciated their efforts to resolve issues, while others felt managers were ineffective.
Atmosphere
The restaurant atmosphere was generally described as pleasant, though some noted issues with noise and seating arrangements.
Value for Money
Customers expressed mixed feelings about the value, with some feeling prices were too high for the quality received.
CA
Cheryl Austin
6 days ago
1.0
I ordered the 12 oz ribeye and hubby ordered the shrimp and sirloin combo. My ribeye was so salty that after eating maybe 6 or 7 bites i just could not eat it. Server said maybe the new girl in the kitchen got carried away. It was also excessively gmfatty, even for a ribeye. When I cut into the middle it appeared medium/medium rate bit in places it was raw. The caesar salad lacked enough dressing. Hubby's steak was OK but the shrimp were very salty as well. I had wanted mushrooms and adked if they were really salty and was told yes. What is with outback and their hight use of salt. It ruins the meal. This is the first time we've been at Outback since Longhorn opened and it's going to be the last. When I spend $100 in a restaurant I expect better food.
JM
James Morton
Nov 11, 2025
5.0
I went for Veteran's Day and took my family. The restaurant was busy with lots of Vets and their families.
The hostess, waitress and servers were awesome. Food was great and well timed. We weren't rushed in and out. Just got to enjoy a dinner with my family. And the best part is outback paid for my meal and I treated my family.
Thank you for the wonderful experience tonight. We intend to come back often.
FF
Finny
Nov 7, 2025
1.0
Curbside sucked today waited an extra 15 plus minutes. Shouldn’t say the food almost ready when in reality it wasn’t almost ready
JC
Jamie Campany
Nov 7, 2025
5.0
The bone in ribeye was tender, and cooked perfectly. Outback has used their game!
PT
Pat Tucci
Nov 1, 2025
1.0
First of all we waited a half hour to be seated at a table and chairs that was empty for over a half an hour. When we sat down the table was filthy dirty and needed wiped off. After I got someone to wipe it off I finally got someone to take our order. And only then they brought us drinks. So we ordered an appetizer a blooming onion. It was so overcooked and so hard to eat cuz it was burning our lips we sent it back. So here we are waiting to put our order in. It looked like several people that were waiting on us were waiting on 10 other tables. Then a wonderful waitress named Sam came and took our order. After that they brought some bread out that we were trying to eat, it tasted like cardboard. It looked and tasted like it was old and dried up and barely warm. Sam came over when she saw something was wrong and we told her the bread was terrible and she brought us a warm piece of bread out. It too tasted like it was past its time and we left most of it. We ordered some sirloin steaks that were all dried up and nasty tasting. I almost ripped my mouth open on one of the forks had a bent tip on it that was surprisingly nobody noticed. They also brought me out a cup of coffee that you could take rust off a car with. Finally a manager came over and said she was going to make everything wonderful. She brought me a new steak and a baked potato. Also brought me out some mushrooms that were supposedly sauteed in wine sauce if it was wine sauce it had to be MD 20/20. Sam checking on us to the best of her authority, she tried her best to make things right but it was beyond her scope of power. I have pictures to post and show you that how bad this meal really was. As far as the manager she wasn't worth her weight in salt. For such a horrible meal we still ended up paying $56.60 for two people and I gave Sam $10 because she was the only one that seemed like she cared. Do yourself a favor if you need to eat steak go somewhere else. We haven't been there in over 5 years and we will never ever go back again. As far as the manager she was totally useless.
Frequently Asked Questions About Outback Steakhouse
Where can I find information on gluten-free menu items?
We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu
Where can I earn dine rewards?
Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.
Where can I download the NEW Outback App?
Our App has been upgraded with a new look and exciting features! It's the fastest, mobile way to enjoy our bold flavors thru curbside takeaway \& delivery. Get it on Google Play or download on the AppStore – [Learn More](https://www.outback.com/app?useCache=false/)
How do I find out more information about being an Outbacker?
We're always looking for dedicated, fun\-loving people to help make our restaurant a success! For more information [click here](http://bit.ly/39L8aoI3112).
What are the operating hours of Outback Steakhouse in Niles?
Outback Steakhouse in Niles is open from 11:00 AM to 10:00 PM Monday through Saturday, and from 11:00 AM to 9:00 PM on Sunday.
Does Outback Steakhouse offer a happy hour? If yes, when is it?
Yes, they offer happy hour daily from 4:00 PM to 6:00 PM.
Where is Outback Steakhouse located in Niles?
It is located at 5555 Youngstown-Warren Road, Niles, OH 44446, next to ONYX Health Club and off Shaker Blvd SE and Great E Plaza.
What food and drink options does Outback Steakhouse provide?
They serve juicy steaks, spirited drinks including cocktails, beer, wine, coffee, and various comfort foods with options for gluten-free and vegetarian diets.
Can I order food for pickup or delivery from Outback Steakhouse in Niles?
Yes, they offer in-store pickup, curbside pickup, delivery including same-day and no-contact delivery services.
What payment methods are accepted at Outback Steakhouse in Niles?
They accept American Express, Mastercard, Visa, Apple Pay, Android Pay, and cash.
Are families and children welcome at Outback Steakhouse?
Yes, the restaurant welcomes families, has a children's menu, high chairs, and wheelchair-accessible seating and restrooms.
What nearby places can I visit before or after dining at Outback Steakhouse?
You can visit nearby attractions such as Eastwood Mall Complex for shopping, Dairy Queen / Orange Julius for a sweet treat, or Starbucks for coffee.
How can the Eastwood Mall Complex help enhance my visit to Outback Steakhouse?
Eastwood Mall Complex nearby offers a variety of shopping and dining options, making it convenient to spend a full day around Outback Steakhouse for both meals and retail therapy.
I am looking for health and medical stores near Outback Steakhouse. What options do I have nearby?
Near Outback Steakhouse, you can find Vitamin World for health foods and supplements, TakeTatt Tattoo Removal for medical services, and Tri-Healthy CBD for health products.