McDonald's

3.2
1167 reviews
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Business Details

428 N Main St, Niles, OH
44446, United States
(330) 652-3328
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
428 N Main St, Niles, OH
44446, United States

Hours

Reviews

3.2
1,167 reviews
5 stars
349
4 stars
216
3 stars
224
2 stars
111
1 star
267

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 15 minutes, even with few cars in line.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food not prepared as requested.

Cleanliness

Several customers noted unsanitary conditions, including dirty floors and improper food handling practices.

Staff Behavior

Feedback indicated a lack of professionalism among staff, with reports of rude behavior and inappropriate comments.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning cold items, overcooked food, and incorrect preparation.
  • MM
    Marie Mathews
    3 days ago
    1.0
    Every time your pulled over and waiting. How is it there is never food made. You need new management.
  • OG
    Oussama El guezzar
    4 days ago
    1.0
    Been waiting for my food over than 20min
  • TD
    Tyler Datchuk
    Nov 12, 2025
    1.0
    Rarely stop at McDonalds and remember why. Large fry was barely half filled and the container wasn't even fully opened on the bottom. 0 organization from staff. 1st person handed me my drink. 2 other employees tried to hand me another drink after waiting a bit in the drive thru then gave me an attitude when I said I already had my drink. Great job! Place hasn't changed a bit!
  • JM
    Jordan Major
    Nov 1, 2025
    1.0
    food is usually shit and they take forever to get it to you.
  • EB
    Eryk Burgermyer
    Oct 17, 2025
    4.0
    I'm really picky when It comes to onions. I despise them on a burger and it grosses me out when a stray one is in a sandwich. In this case I ordered double cheese burgers only ketchup and got ketchup and onion, but the onion was on the inside between the 2 patties, not just a stray either a bunch of them, which tells me they took previous made ones and reused them just flipping over the patty with the onion on it. Well it didn't work because I noticed and was grossed out. I threw all of them away because they were all like that. I was already home and didn't bother taking them back for a refund. I've been here a lot before like too often lol but I've only had this happen a couple times. Usually it's fast friendly service. I just wanted to make this McDonald's aware that there employees do this sometimes and it's not good for business. How much time do you really save doing this.? Just make them fresh. Scrap the other ones. Not a big deal.
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Frequently Asked Questions About McDonald's

What are the McDonald's Niles, OH drive-thru hours?

The drive-thru at McDonald's in Niles, OH is open 24 hours every day of the week.

When can I order delivery from McDonald's in Niles, OH?

Delivery is available Monday to Wednesday from 5:30 AM to 10:30 PM, Thursday from 5:30 AM to 3:59 AM, Friday and Saturday from 4:00 AM to 3:59 AM, and Sunday from 4:00 AM to 10:30 PM.