McDonald's

3.2
1177 reviews
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Business Details

428 N Main St, Niles, OH
44446, United States
(330) 652-3328
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
428 N Main St, Niles, OH
44446, United States

Hours

Reviews

3.2
1,177 reviews
5 stars
348
4 stars
215
3 stars
225
2 stars
112
1 star
277

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many experiences of long wait times and incorrect orders.

Food Quality

Many reviews highlighted issues with food being cold, poorly prepared, or incorrect, leading to dissatisfaction.

Cleanliness

Several customers expressed concerns about unsanitary conditions, including unclean food preparation practices and dirty facilities.

Management Issues

Customers noted a lack of effective management, with complaints about understaffing and poor employee training contributing to negative experiences.
  • HD
    Holly DiMuzio
    2 days ago
    1.0
    There's something to be said about bad service when the worker has their friends driving up in pulling in front of the customers in the Drive-Thru to give them a vape or whatever drugs they need
  • JG
    Jacob A Guerrero
    5 days ago
    1.0
    I will not be goin back to this McDonald's the food was disgusting the eggs looked like they where rotten I felt sick afterwards the customer service was horrible do better
  • RP
    ripz phoenix
    Jan 3, 2026
    1.0
    Took minutes for anyone to realize I was standing there employees behind where cursing every other word waited forever for the food, when I stated how long is my food going to seat there Maddie, I believe her name was gave a rude remarks about they can just take it to go the employees had where rude the manager gave a disgusted look at people my big Mac had almost no big Mac sauce they were very rude not toasting buns they where yelling that place needs better customer service
  • BC
    Bailey Chason
    Dec 30, 2025
    1.0
    Workers there are very rude I called and asked if the milkshake machine was working and she hung up on me I called back and asked the same question and she made a smart remark and hung up on me again.
  • DP
    Danny Patno
    Dec 20, 2025
    2.0
    The facility is mostly updated and maintained. But the service was off putting and rude, and the food was poorly made. When requested to remake one of the items after it looked like it was in someone’s fridge over night and reheated, I was mocked and told, “You bought a snack wrap.” The other one was obviously made fresh, so it is hard to contest that they were both made at the same time.
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Frequently Asked Questions About McDonald's

What are the McDonald's Niles, OH drive-thru hours?

The drive-thru at McDonald's in Niles, OH is open 24 hours every day of the week.

When can I order delivery from McDonald's in Niles, OH?

Delivery is available Monday to Wednesday from 5:30 AM to 10:30 PM, Thursday from 5:30 AM to 3:59 AM, Friday and Saturday from 4:00 AM to 3:59 AM, and Sunday from 4:00 AM to 10:30 PM.