McDonald's

2.9
1113 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
20 N Canal St, Newton Falls, OH
44444, United States

Hours

Reviews

2.9
1,069 reviews
5 stars
263
4 stars
155
3 stars
181
2 stars
151
1 star
319

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude service and long wait times, particularly in the drive-thru.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

While some customers enjoyed the food, there were complaints about cold items and inconsistent preparation.

Cleanliness

The restaurant was noted to be clean by some, but others reported issues with cleanliness in the dining area and restrooms.

Staff Attitude

Feedback indicated a mix of positive and negative experiences with staff, with some being friendly and others described as rude or unhelpful.
  • MH
    Mark Hamburg
    Nov 17, 2025
    5.0
    For McDonald's the employees were pleasant, and I believe they know that a "Welcome to McDonald's" and a "Have a great day", can and dose influence someone's day. I also feel it reflects on their values and being a part of community. ( Many others deserve a review as much as they have and more . Tell someone)
  • ML
    MrNo LimitYT
    Nov 15, 2025
    1.0
    Where do I begin? The workers? The service? The mess? How do you guys have nobody in your store, but yet theres a mess? I seen a worker sweeping A EMPTY AREA?! WHERE ARE THE DRUG TEST? We stand waiting for our so called “Fast Food” FOR 20 MINUTES. WE HAD TWO DOUBLE CHEESE BURGER MEALS. I see workers filming videos, talking, etc. THEN you guys have an adult that works there who is dating a MINOR IN HIGH SCHOOL. I applied there, and the manager was late to the interview, not only that she was EATING during the interview, I W AS STILL HIRED. I understand it’s a fast food restaurant and it’s not suppose to be the greatest. but just have some decency.
  • JS
    Jenna Scorn
    Nov 2, 2025
    1.0
    I had a mobile order this morning. The drive-thru line was all the way out on the road. They were only moving one car up every 15-20 minutes. It took over an hour and ten minutes to actually get my food. I would highly recommend just driving into Warren at this point if you want McDonald’s. They are unreasonably slow all the time, but this is ridiculous. I was not able to cancel my order, so I was forced to wait. When I got to the window, the woman was rude and did not even apologize for the wait. She shoved my food at me without even a smile. The service is terrible. Then, once I finally got my food, it was cold. Probably because it was a mobile order and had been sitting for all that time. On top of that, people were saying there was an hour wait inside as well. I will take my business elsewhere.
  • ES
    Edward Snyder
    Oct 27, 2025
    2.0
    Its sad that the food portions are smaller, and the prices are higher. The hamburger patty is thinner, you taste more bread, than burger, I wonder what a big Mac looks like, not to mention the quarter pounder!
  • AT
    Aria Tinker
    Oct 22, 2025
    1.0
    I went during my lunch, and i spent 20 minutes waiting for a mobile order I made before I even came. All I got was a fry, cheeseburger and diet coke. The workers were rude and my cheeseburger didn't even have cheese on it. I got my diet coke and it was flat because they waited to give it to me until it was flat. Rude service, messed up a very simple order, and I stood and waited at the counter the whole time without getting noticed by an employee.

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 20 N Canal St, Newton Falls, OH?

McDonald's is open daily from 5:00 AM to 11:00 PM.

When is the McDonald's drive-thru available?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.