McDonald's

3.4
1083 reviews
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Business Details

350 W Main St, New Lebanon, OH
45345, United States
(937) 687-2224
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
350 W Main St, New Lebanon, OH
45345, United States

Hours

Reviews

3.4
1,083 reviews
5 stars
337
4 stars
248
3 stars
208
2 stars
133
1 star
157

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others noted rudeness and poor service.

Food Quality

Food quality was inconsistent, with complaints about cold or undercooked items, but some customers enjoyed hot and fresh meals.

Speed of Service

Service speed was often criticized, particularly during busy times, with long wait times reported in both drive-thru and dine-in.

Cleanliness

Several reviews mentioned cleanliness issues in the dining area and restrooms, impacting overall customer satisfaction.
  • CS
    Cari S
    Nov 16, 2025
    5.0
    Dropped in here while passing through. The food was so fresh and piping hot. The decor is noticeably lacking but oh well, three food was good.
  • JS
    Jill Settle
    Nov 13, 2025
    1.0
    The service.they were very delayed and one girl had no idea what she was doing but the food was pretty decent.
  • DG
    Dianne Gibson
    Oct 9, 2025
    2.0
    We ordered 2 milkshakes and nuggets. When we received the the shakes they were like drinking warm chocolate milk ask for certain sauce for nuggets dint receive
  • AC
    A. Citizen
    Oct 4, 2025
    1.0
    Much like any other Godlove managed store, this one is trash. Incapable of giving freshly cooked anything. Fries are always undercooked and soggy, Expedite crew is incapable of putting the correct food in the right bag, and giving it to the right person. They also specialize in just straight up NOT giving you what you paid for, which is theft, and then they expect you to bear the burden of their screw up instead of just refunding you. If it wasn't one of two fast food restaurants in town. It wouldn't exist anymore. Do yourself a favor go to Taco Bell instead. Even if you had it last night. You will spend 20 minutes in the drive thru because there's 2 cars in front of you and no customers inside. Or if you dine in, the floor will be sticky, the crew will give you attitude, even if you use the kiosks, and the food will be slow coming, and unsatisfactorily old. Moving forward. If I see a Godlove sticker on the window, I'm leaving without food. Same owner, same story, every city.
  • JP
    Jamie Poteet
    Oct 4, 2025
    5.0
    Staff is amazing!!
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Frequently Asked Questions About McDonald's

What are the operating hours for dining inside McDonald's at 350 W Main St, New Lebanon, OH?

McDonald's at 350 W Main St, New Lebanon, OH is open from 5:00 AM to 11:00 PM every day of the week.

When is the McDonald's drive-thru open?

The drive-thru is open daily from 5:00 AM. On Monday through Wednesday and Sunday, it closes at midnight; Thursday through Saturday it operates until 1:00 AM.