Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
983 reviews
5 stars
289
4 stars
205
3 stars
164
2 stars
89
1 star
236
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with complaints about rude staff, long wait times, and unresolved order issues.
Order Accuracy
Many customers reported frequent mistakes with their orders, including missing items and incorrect food.
Food Quality
Several reviews mentioned that the food was often cold, poorly prepared, or not fresh, leading to dissatisfaction.
Drive Thru Experience
The drive thru service received mixed feedback, with some praising speed while others complained about being skipped or long wait times.
Staff Attitude
There were multiple mentions of unfriendly or unprofessional behavior from staff, particularly from management.
- THTa Hu1 day ago1.0How can everything be cold after waiting 10 minutes ? Consistently horrible. I'm going to be eating more roast beef since Arby's is around the corner and they serve the order correct and the food hot. All without feeling like I'm camping in the parking lot.
- JTJon ThomsNov 7, 20251.0I regularly go to this McDonald's because it's close but like so many who have written reviews here am consistently given bad service. The last time (today) was simply passed over at the drive through. I pointed this out to the server when they finally decided to wait on me but they just didn't care. Left without ordering anything. It's weird. I go to Caines or Chick fil a and get wonderful customer service. These companies understand that it's actual paying customers that make their business viable and profitable, instead of places like this where you are simply treated as if you are bothering the staff who apparently have much better things to do than wait on customers or treat them decently. What a shame, but I'm tired of paying people at this place to simply treat me like garbage.
- AGAndrew GleekOct 27, 20251.0Drive thru sucks, don’t go to this location I was skipped 3 times in drive thru
- KDKyle DickhausOct 24, 20251.0Never going back to this location. The manager that works in the morning is the absolute worst. Every single time I come through she makes me park. No matter what I get, no matter what pull up and park. I eventually just started saying no, I will wait on the window. She got very mad by that. Rolled her eyes and scoffed. There’s no reason for me to pull up and park because you can’t have a hash brown ready for breakfast. After parking and waiting the food isn’t even hot, she just parks people for no reason. Not to mention, I think this is totally frowned upon as she is just skewing her drive thru times. Do yourself favor and go to another location the manager ruins this whole experience.
- MNMax NedeltchevOct 21, 20253.0Why are all the sanitizers empty???? This place is soooo sigma otherwise
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's in New Albany, OH?
McDonald's in New Albany, OH operates from 6:00 AM to 10:00 PM every day of the week.
Is the McDonald's drive-thru service available and what are its hours?
Yes, the McDonald's drive-thru is open daily from 5:00 AM until midnight.
What delivery options does McDonald's in New Albany offer?
McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Where can I order McDonald's food online or through an app?
You can order through the McDonald's App available on the Apple App Store and Google Play, or order online via https://mcdonalds.smart.link/mjuu1ggdi.
What forms of payment are accepted at the New Albany McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's location have WiFi and other services?
Yes, services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What is the address and contact number for McDonald's in New Albany?
The address is 5421 New Albany Rd W, New Albany, OH 43054. The phone number is +1 614-775-5000.
What notable nearby places can I visit before or after dining at McDonald's?
Nearby you can visit Firestone Complete Auto Care for vehicle needs or relax at Starbucks for coffee and snacks.
Are there other food options close to McDonald's in New Albany?
Yes, Chipotle Mexican Grill and Qdoba Mexican Restaurant are nearby for alternative fast casual dining experiences.
Where can I find ATM and banking services near McDonald's in New Albany?
Nearby ATM services include Chase ATM, The Exchange Network, and Huntington Bank ATM (Walk Up). PNC Bank and Huntington Bank are also close by for banking needs.