McDonald's

Reviews

• EE

  Emily

  1 day ago
  1.0
  This McDonald’s is a complete failure from top to bottom. Considering that I live 0.2 miles away for 8 years and giving this location more chances than it ever deserved, I can confidently say this place is beyond saving without serious corporate intervention. The staff is chronically rude, openly dismissive, and hostile toward customers. There is no customer service here—only attitude. Employees regularly behave as if customers are an inconvenience and act like they’re doing you a favor just by acknowledging you. No greetings. No apologies. No accountability. Just indifference and arrogance. Orders are wrong constantly. I always request NO PICKLES, and yet my food arrives with pickles the majority of the time. This isn’t a one-off error. This is repeated negligence that shows a complete lack of standards. The drive-thru is absurdly slow, even when the line is empty. There is no excuse for the wait times at this location. Going inside is even worse. The lobby is almost always marked “closed,” and when it’s open, there is NEVER anyone at the front counter. Walk-in customers are flat-out ignored while employees hide in the back. Ordering inside takes longer than the drive-thru, which is unacceptable for a fast-food restaurant. Now for the most serious issue: Happy Meal toys. This location is clearly abusing the toy system. Employees routinely claim there are “no options,” then decide for you which toy you’ll get. Based on my personal experience and what I later found online, it appears toys are being intentionally withheld and resold. I personally found a local seller on Facebook Marketplace and eBay reselling a large box (60+ repeated units) of the Disneyland 70th Happy Meal toy box#01 (most popular) priced a lot higher than retail. That level of quantity does not come from normal customer purchases. One incident made everything painfully clear: I went inside and asked if, when buying toys separately, there was a chance to receive different ones. An employee told me she couldn’t promise but would try to help. I purchased over 15 toys. When I got home, EVERY SINGLE TOY WAS IDENTICAL. I was blatantly misled. A week later, I saw a box full of those same toys listed locally online for resale. This is not poor service. This is systemic mismanagement, dishonesty, and abuse of inventory. This location operates like no one is supervising it, no policies are enforced, and no one cares. Corporate standards clearly do not apply here. After 8 years of frustration, wasted money, and disrespect, I can say without hesitation: Avoid this McDonald’s at all costs. If this is your local store, I strongly suggest driving farther. Convenience is NOT worth dealing with incompetence, rudeness, and what appears to be deliberate misconduct. McDonald’s corporate should be embarrassed that this location carries their name.
• RB

  Rebecca Blanton

  Dec 26, 2025
  1.0
  Did you guys change ownership again? Or get rid of valuable staff? Looks like we'll be avoiding this location again. LONG BROWN HAIR IN FRIES, Cold food, and didnt receive a meal!! Get it together!
• RP

  Rev Dr J Dan Renfro (Video and Photo)

  Dec 23, 2025
  5.0
  This McDonald’s always quick and gets the order, right
• RR

  Roosevelt Jenkins (RC)

  Dec 22, 2025
  1.0
  Would not wait on customers in the store. Made us wait 10 minutes before we were acknowledged. I left and went to WENDY'S.
• 1S

  1989 Merkur Scorpio

  Dec 20, 2025
  1.0
  Was in last night and it took at least 20 minutes for them just to make me a large Big Mac meal. In the middle of it, "we're just waiting on fries" and yet I still stood there near the counter for what felt like forever after I had put in my order at the kiosk. (Even better, one kiosk was in service yet had a card reader that was down. So essentially useless) Once I got it, no one even handed me a cup and I practically had to jeer across into the kitchen from the counter before someone would give me one. They're lucky I'm pretty patient. Anyone else would've just walked out and disputed the charge on their credit card.

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