McDonald's

3.6
1264 reviews
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Business Details

5745 Heisley Road, Mentor, OH
44060, United States
(440) 357-7507
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5745 Heisley Road, Mentor, OH
44060, United States

Hours

Reviews

3.6
1,264 reviews
5 stars
461
4 stars
303
3 stars
244
2 stars
92
1 star
164

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor customer service, particularly at the drive-thru.

Cleanliness

While some customers noted the location was clean, others mentioned dirty tables and unsanitary conditions.

Food Quality

Feedback on food quality was mixed; some praised the freshness and taste, while others complained about cold or poorly prepared items.

Staff Friendliness

There were positive remarks about friendly staff, but also complaints about rude behavior from certain employees.
  • NM
    Nathanael Medley
    3 days ago
    5.0
    Good food for what it is. Great workers!
  • TT
    tom
    Jan 1, 2026
    1.0
    Worst store policy ever. No two mobile orders from the same car near the only store that does that. It's a money , hungry practice that only you participate in. So you're telling me to get food at a decent price, not even a good price at decent price.I have to go around your drive through wait for food.That's probably not going to be the right order.Go back around through for my second order.Meanwhile, we can't eat at the same time or together.And nobody's food is hot when they get to eat it.
  • HL
    Heather Laforce
    Jan 1, 2026
    1.0
    I ordered my food my bf orders his on our apps go to drive though and they wont do 2 orders you have to drive through again. So we got one receipt when to pull back through.\nBecause nobody was in line, it was snowing and cold.So we went back through, she said, you didn't pick up your first order.You have to do that first.There is nobody in line.What difference did it make 12?That's a frivolous rule that this shop only has only the shop.Can you not have two mobile orders from one car. They should lose their franchise with McDonald's.Because they're not a very friendly place to shop.I will never ever go there again because of the attitude of your little clerk. And because of your money hungry palace , if I wanted to spend double on my order , I'd order it all in one.
  • ZR
    Zach Roberts
    Dec 18, 2025
    2.0
    This McDonald's will always make you wait for the simplest order... like they're surprised you might want a cheeseburger at dinner time!
  • WT
    William Thompson
    Nov 18, 2025
    1.0
    Customer Service: They wouldn’t let me add a large Coke to my order at the drive thru order point. They said I would have to go around and go through the drive thru twice to add one of their highest margin items. Compare this to Starbucks when the first thing they ask is, would you like to add anything to your order?
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Frequently Asked Questions About McDonald's

What are the McDonald's drive-thru hours at 5745 Heisley Road, Mentor, OH?

The drive-thru is open Monday to Friday from 5:00 AM to 11:00 PM, and on Saturday and Sunday from 6:00 AM to 11:00 PM.

When can I order delivery from McDonald's at this location?

Delivery is available every day from 7:00 AM to 10:30 PM.