Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,255 reviews
5 stars
458
4 stars
300
3 stars
244
2 stars
91
1 star
162
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences varied widely, with some praising friendly staff while others reported rude interactions and poor management.
Order Accuracy
Many customers expressed frustration with incorrect orders and issues with mobile order pickups, often requiring them to drive through multiple times.
Food Quality
Food quality was inconsistent, with some customers enjoying fresh and hot meals, while others received cold or poorly prepared items.
Cleanliness
The cleanliness of the location received mixed reviews, with some noting it was well-maintained while others found tables and floors dirty.
Efficiency
Service speed was a common concern, with reports of long wait times during peak hours and delays in food preparation.
- GTGeorge Tye6 days ago5.0Nice and clean
- WTWilliam Thompson6 days ago1.0Customer Service: They wouldn’t let me add a large Coke to my order at the drive thru order point. They said I would have to go around and go through the drive thru twice to add one of their highest margin items. Compare this to Starbucks when the first thing they ask is, would you like to add anything to your order?
- NMNia McBrayerOct 16, 20251.0Only McDonald's that I've been to that literally made me go around again after placing order online and using code in drive thru just ridiculous never happened before
- EJeddie h wilson jrSep 17, 20255.0Very friendly!!!! Enjoyable experience!!
- DLDawn LairdSep 3, 20255.0Best McDonalds in the area!
Frequently Asked Questions About McDonald's
What are the McDonald's drive-thru hours at 5745 Heisley Road, Mentor, OH?
The drive-thru is open Monday to Friday from 5:00 AM to 11:00 PM, and on Saturday and Sunday from 6:00 AM to 11:00 PM.
When can I order delivery from McDonald's at this location?
Delivery is available every day from 7:00 AM to 10:30 PM.
What delivery services does McDonald's Mentor offer?
This location offers curbside pickup, delivery, same-day delivery, and no-contact delivery options.
How can I order from McDonald's Mentor online or via mobile apps?
You can order via the McDonald’s App available on the Apple App Store and Google Play Store, or directly through their online ordering link.
What payment options are accepted at McDonald's Mentor?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does McDonald's Mentor have a drive-thru service?
Yes, this McDonald's location offers a drive-thru service.
Are there any nearby fast food alternatives to McDonald's in Mentor?
Yes, nearby fast food options include Burger King, Taco Bell, and Subway, all within close proximity for additional dining choices.
What nearby restaurants can I visit before or after dining at McDonald's Mentor?
You can visit Damon’s Grill, Noosa Bistro, Girves Brown Derby steakhouse, Azteca Mexican Restaurant, Giulio Bonazza’s Pizzeria, Ruby Tuesday, or Primoz Pizza for a variety of dining experiences.
What nearby places can help when visiting McDonald's Mentor for amenities or services?
Nearby amenities include Erieview Dental for dental care, Wingate by Wyndham Mentor for accommodation, and 7-Eleven or BP for convenience and gas needs.
Does McDonald's Mentor offer free WiFi and mobile ordering services?
Yes, this location provides free WiFi and supports mobile ordering services for customer convenience.